THEATRE ATTENDANT

Ebell of Los Angeles•Los Angeles, CA

14d•$18 - $21

About The Position

Theatre Attendants welcome theatre guests into the venue for a variety of shows including concerts, fundraisers, dances, plays, and more. Tasks will include directing patrons to their seats, checking tickets, providing audience members with programs, tending to guests’ comfort and safety, and giving directions to various locations throughout the theatre including bathrooms, concessions, and exits. Other tasks are dependent on shift position. The theatre attendant, reporting to Theatre Managers, will fill one of the following important house roles for an event or shift: usher, ticket taker, concessions personnel, facilities personnel, parking attendant, box office assistant, or merchandise seller. Please note, not all of these roles are needed for every shift. Please see below for more detailed information about each role an attendant may be asked to fill: Key Responsibilities / Roles: Usher: The main duty of an attendant. Usher duties are to: Assist patrons to their seats Direct patrons throughout the theatre Monitor house doors and entryways Ticket Taker: The second most prominent duty of an attendant. Ticket taker duties include: Confirm, collect, scan, or tear tickets of patrons entering the building Maintain and manage re-entry procedures Concessions Personnel: This role manages and runs our concessions booth. Duties include: Setting up and tearing down concessions Selling snacks and drinks to audience members Keep area clean and organized Facilities/Parking Attendant: This role assists in making sure the event runs smoothly and as the client sees it. Duties include: Setting up lobby and box office area per instructions Assist in crowd control Assist in clean up of restrooms and dressing rooms Direct patrons to appropriate parking areas Box Office Personnel: Sell and assign tickets as well as assist patrons who have seating issues. Other duties include: Assisting patrons with various needs such as hearing devices or viewing devices Manage will-call tickets Merchandise: sell and manage artist/client merchandise. Handle all sales (cash and credit card) Keep track of sale numbers Report sales to Theatre Managers Keep merch table organized and cleaned Other potential duties: Answer patron questions Control area, ensure safety Clear aisles before/after show General duties as assigned (see above for role descriptions) Operate 2-way radios Assist other departments when necessary and as directed including recovering missing items, collecting trash, and checking doors Respond to a wide range of customer service issues with sensitivity and care May assist in verifying staff credentials to generally restricted areas Provide assistance to guests with special needs Resolve guest complaints or problems

Requirements

Ability to learn quickly, adapt, problem solve
Must be able to work in a fast-paced, diverse environment
Possess strong verbal interpersonal communications
Follow oral and written instructions and communicate effectively with others
Must be able to work irregular hours including nights, weekends, and holidays as needed
Must have professional presentation, appearance, and work ethic
Must be fluent in English; multilingual candidates are a plus!

Responsibilities

Assist patrons to their seats
Direct patrons throughout the theatre
Monitor house doors and entryways
Confirm, collect, scan, or tear tickets of patrons entering the building
Maintain and manage re-entry procedures
Setting up and tearing down concessions
Selling snacks and drinks to audience members
Keep area clean and organized
Setting up lobby and box office area per instructions
Assist in crowd control
Assist in clean up of restrooms and dressing rooms
Direct patrons to appropriate parking areas
Assisting patrons with various needs such as hearing devices or viewing devices
Manage will-call tickets
Handle all sales (cash and credit card)
Keep track of sale numbers
Report sales to Theatre Managers
Keep merch table organized and cleaned
Answer patron questions
Control area, ensure safety
Clear aisles before/after show
General duties as assigned (see above for role descriptions)
Operate 2-way radios
Assist other departments when necessary and as directed including recovering missing items, collecting trash, and checking doors
Respond to a wide range of customer service issues with sensitivity and care
May assist in verifying staff credentials to generally restricted areas
Provide assistance to guests with special needs
Resolve guest complaints or problems