Theater Host - Goldbelt Tram

Goldbelt•Juneau, AK

13h•Onsite

About The Position

Responsible for all aspects of the smooth operation of the Chilkat Theater, providing tours and local visitor information and assistance. Full-time and part-time positions available. Part-time and full-time schedules are available. We're excited to share that the job is based in beautiful Juneau, Alaska! We kindly ask that all applicants either live in Juneau or be open to relocating at their own expense.

Requirements

Ability to meet time and attendance requirements.
Ability to work all different shifts including holidays and weekends.
Ability to attend all scheduled meetings, orientations and training sessions.
Excellent communication and customer service skills.
Ability to learn, understand, and follow oral and written instructions/directions.
Skill in operating personal computer utilizing a variety of computer software.
Skill in establishing and maintaining cooperative working relationships with other employees.
Ability to work directly with the public, providing information and assistance on a daily basis.
Ability to handle stress under pressure.
Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
Six (6) months of paid or volunteer customer service experience.
One (1) season of host or closely related experience involved with tourism, travel, and/or hospitality services.
Interest in our regional culture (Tlingit, Haida or Tsimshian), whether taking classes, involved in dance groups or volunteering in Native organizations such as ANB/ANS, culture clubs in school or civic organizations, cultural workshops or making traditional arts and crafts.
Ability to successfully pass a background check.

Nice To Haves

Current CPR and first aid certificates; drug testing may be required.
Previous experience working in the visitor or hospitality industry or other customer service related field.

Responsibilities

Ensure that each customer receives prompt and courteous service.
People-oriented and able to provide superior customer service.
Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates.
Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the theater performance.
Will give a personal introduction in their native language and then translate the introduction in English to guests in a 120-seat theater.
Will give guests a short Tlingit language lesson and synopsis of the film “Seeing Daylight” prior to starting the film for viewing.
Operate a projector and necessary equipment to play the film.
Will use a PA (public address system) to encourage guests at the mountain top to come and view what is offered at the Chilkat Theater.
Will also use the PA to promote other venues of the tramway or advise guests of restaurant closures, specials in the gift shop and remind guests of closing times in the mountain house.
Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent or Guest Services Supervisor in improving customer service skills and becoming more familiar with tour and visitor information.
Performs other incidental and related duties as required and assigned.