Theater Floor Staff

Seattle Rep•Seattle, WA

1d•Onsite

About The Position

SEATTLE REP is seeking quick-witted, flexible Theater Floor Staff to join the Lobby & Events Department. Acting as the face of Seattle Rep, our Theater Floor Staff contribute to front-of-house operations during performances, serve concessions and alcohol for shows, rentals, & events, and provide quality customer service to enhance the patron experience while upholding our equity practices. This is a part-time position that works for the duration of the 2026-2027 Season, which begins in July 2026 and is scheduled to end approximately in early June 2027. Training for the new season will begin in June/July 2026. Theater Floor Staff are flexible, energetic members of Seattle Rep who are dedicated to making our patrons’ experience match the quality of the art on stage. This position is primarily present during matinee and evening performances and operates the concessions stand, bartends, assist with accessibility accommodations and devices, and helps with the setup and breakdown of various lobby functions/special events.

Requirements

Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
Availability to work a flexible and irregular schedule, primarily evening and weekend hours
Genuine interest in theater and working with the public
Passion for customer service that strengthens our overall lobby experience
MAST Permit and Washington State Food Handler’s certification
General knowledge of coffee, wine, beer, and cocktails
Ability to stand and walk for up to four hours, as well as move furniture, stock, and boxes weighing up to 50 lbs.
Commitment to learning more and engaging in racial equity and social justice practice

Nice To Haves

One to two years customer service experience
First Aid and CPR certification
Strong diplomacy, interpersonal and teamwork skills
Ability to clearly communicate, both verbally and in written form
Mixology, bartending, and/or serving/barista experience

Responsibilities

Build and strengthen relationships between Patrons and Seattle Rep
Represent the organization to our audiences while upholding our EDI values
Provide high quality customer service to Seattle Rep patrons
Respond to patron inquiries and requests for information during performances
Ensure cleanliness and decorum of Seattle Rep lobby space and other patron-facing areas, setting up and breaking down events as needed
Enforce safety and health standards set forth by local health guidelines, COVID Safety, and Seattle Rep leadership.
Handle and manage financial transactions from Concessions and Coat Check using Square
Contribute to the setup and break down of various point-of-sale terminals throughout the lobby
Reconcile cash draws
Operate concessions and coat check
Serve food and beverages at special in-house events and receptions
Pour, mix, and serve both alcoholic and non-alcoholic beverages
Maintain cleanliness of concessions preparation areas and storage spaces
Check patrons’ personal belongings at coat check
Receive and deliver orders to seated patrons at lobby tables and in house
Distribute accessibility devices, as requested
Actively participate in our Equity, Diversity, and Inclusion initiatives
Attend affinity groups and Employee Resource Groups, as desired
Support efforts and initiatives that improve accessibility offerings
Engage in trainings related to Anti-Racism, de-escalation, and Sensory Access