The Penrose Room - Captain

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

4d•$25 - $34•Onsite

About The Position

We welcome you to join our reimagined The Penrose Room restaurant as a valued team member, where you’ll be part of a passionate group dedicated to delivering refined service, elevated cuisine, and unforgettable experiences in a modern take on timeless luxury. The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Requirements

Prior Food and Beverage serving experience is required.
In accordance with the State of Colorado, you must be 18 years to serve alcohol.
Enthusiastic, friendly, and energetic team member who works well with others.
Strong interpersonal communication skills.

Nice To Haves

Reasonable accommodations will be made for individuals with disabilities
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.

Responsibilities

Execute elegant tableside presentations and preparations, ensuring theatrical yet controlled service that aligns with luxury standards and enhances guest engagement and satisfaction.
Direct and delegate responsibilities to servers, back servers, and the F&B team.
Present menus, explain specials and make knowledgeable food and wine recommendations.
Take orders with accuracy, elegance, and attention to detail.
Coordinate and oversee wine and beverage service at the table.
Maintain a high standard of personal presentation and guest engagement through service.
Anticipate guest needs and respond promptly to service request.
Ensure each table is kept clean, orderly, and visually appealing throughout the meal.
Answer menu questions and make suggestions regarding food, beverage, and service.
Ensure proper pacing of courses, smooth table turns, and consistency in service.
Ensure tables are prepped with appropriate settings, silverware, and glassware for each course.
Monitor and maintain timing, etiquette, and flow in line with luxury service standards.
Communicate and execute special guest request, allergies, or celebrations with precision.
Greet guests in a friendly, timely manner with a smile, proper English, and correct posture.
Observe guests to respond to any additional requests and to determine when meal has been completed.
Serve all orders according to product/serving specifications.
Complete daily and weekly side-work.
Complete daily reporting to accounting, following proper cash handling procedures.
Assist with greeting and seating guests, including menu presentation.
Participate in all ongoing departmental training initiatives including menu, beverage and service reviews.
Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.
Willingness to work in a fast-paced, team-oriented environment.
Other duties as assigned.