TFSS Agency Relations Analyst

Strada

1d

About The Position

Join us on a journey of endless possibilities At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com Oversee administration of tax filings and notice resolution with government tax agencies. Work across Tax Filing Shared Services to mitigate escalations. Respond to Client and Client Team inquiries. As Tax Filing Analyst duties include, but are not limited to, the following: Educate clients and provide subject matter expertise for payroll tax filing and notice resolution Support and provide timely research on compliance and regulatory issues. Recognize need for process improvement and communicate to management; Support any process improvements/changes Meet periodically with Operation Services Manager and report metrics and any delivery issues Support implementation of new clients Support and oversee delivery operations, including Tax Filing suppliers. Compile, report and analyze metrics Ability to problem solve and using tax knowledge and experience Responsible for calculation P&I and abatement letter request Research and resolve payroll tax notices in a timely manner, including abatement requests, calculation of Penalty and Interest, and identification of root cause and prevention measures Mentor and support colleagues Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery. Approve checklists – work checklist queue Coordinate testing for updated interfaces Variance analysis control point when issue needs escalation or analysis Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues Ability to work under tight deadlines Understanding and applying knowledge of payroll tax to notice resolution and process improvements

Requirements

• High School Diploma and 3 years' experience in tax filing
• Demonstrated strong verbal & written communication skills required
• 2+ Years of Payroll Tax Filing experience
• 2+ Years client interaction and management
• Proficient in Excel, i.e. pivot tables, vlook-ups, macro development, etc
• 2+ years’ experience with tax filing software required

Nice To Haves

• Master Tax experience highly preferred
• ADP Smart Compliance experience desired

Responsibilities

• Oversee administration of tax filings and notice resolution with government tax agencies.
• Work across Tax Filing Shared Services to mitigate escalations.
• Respond to Client and Client Team inquiries.
• Educate clients and provide subject matter expertise for payroll tax filing and notice resolution
• Support and provide timely research on compliance and regulatory issues.
• Recognize need for process improvement and communicate to management
• Support any process improvements/changes
• Meet periodically with Operation Services Manager and report metrics and any delivery issues
• Support implementation of new clients
• Support and oversee delivery operations, including Tax Filing suppliers.
• Compile, report and analyze metrics
• Ability to problem solve and using tax knowledge and experience
• Responsible for calculation P&I and abatement letter request
• Research and resolve payroll tax notices in a timely manner, including abatement requests, calculation of Penalty and Interest, and identification of root cause and prevention measures
• Mentor and support colleagues
• Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
• Approve checklists – work checklist queue
• Coordinate testing for updated interfaces
• Variance analysis control point when issue needs escalation or analysis
• Communicates effectively with the client and internal partners regarding ongoing operations and problem solving with analysis/resolution of tax related issues
• Ability to work under tight deadlines
• Understanding and applying knowledge of payroll tax to notice resolution and process improvements

Benefits

• At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED