TFS Dispatch Supervisor

Texas A&M University System•College Station, TX

2d•Onsite

About The Position

The Dispatch Supervisor provides leadership to assigned dispatch function area. Supervises assigned dispatch function area, including but not limited to: training, quality assurance/quality improvement, compliance, data interpretation and strategic planning. Works in coordination with other dispatch supervisors to provide high quality services. Emergency response is an essential duty of this position and may require working long hours with minimal rest in primitive conditions, exposure to harsh environmental conditions, and emotionally stressful situations. This is a security-sensitive position requiring handling of Protected Health Information (PHI) in accordance with HIPAA regulations and A&M System's policy, including completion of HIPAA training.

Requirements

Associate's degree in Emergency Management, Fire Administration, Business Administration, Science or related field. A combination of education and/or experience can be substituted for a degree.
Minimum of four (4) years of experience with a fire or emergency response agency.
Proficient in Microsoft Word, Excel and PowerPoint.
Sound judgement.
Great attention to detail.
Strong interpersonal skills.
Strong communication and organizational skills.
Strong typing skills.
Ability to lead others.
Ability to work long hours in times of need.
Multi-task and work cooperatively with others.
Valid Texas driver's license or ability to acquire one within 30 days of employment.
NIMS 100, 200, 700 and 800.

Nice To Haves

Bachelor's degree in Emergency Management, Fire Administration, Business Administration, Science or related field.
Supervisory experience with a fire or emergency response agency.
NWCG Qualifications in assigned dispatch function area (IADP, ACDP, EDSP).

Responsibilities

Provides leadership and direction to assigned team. Develop and maintain excellence in delivery of assigned dispatch area. Serve as subject matter expert for assigned area. Participate in emergency response by providing oversight to assigned dispatch area(s) and ensure seamless integration. Ensure agency remains in compliance with all state and federal regulations with assigned dispatch area.
Provides oversight and leadership of assigned staff. Work with staff on employee development opportunities. Build and maintain depth in positions. Utilize non-assigned staff for response functions when possible to build knowledge. Analyze and provide staffing for expected demand. Establish and model a service-oriented culture that supports the organizational values.
Ensure budgets and inventory are properly managed. Collaborate with others to ensure grant goals and objectives are completed. Ensure grant money is properly used and reported on. Ensure the maintenance and proper operation of dispatch space, systems and equipment.
Work closely with Deputy Chief ESF4 Statewide Dispatch and Dispatch Coordinator to improve systems.
Ensure all administrative duties are completed properly, such as environmental health and safety, credit card compliance, fuel logs and related duties.
Other duties as assigned.