Texting Supervisor, Remote -Part-Time- Outside QC & ON

Kids Help Phone • CA,

3d • CA$0 - CA$32 • Remote

About The Position

Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity, providing the first and only national 24/7, free, confidential, and multilingual e-mental health service for youth. As a supervisor, the role involves supervising volunteer crisis responders through an online platform, ensuring timely and high-quality support for users. The position also includes taking conversations during high demand, providing clinical support to volunteers in crisis situations, liaising with emergency services, and engaging with the volunteer community. Collaboration with other supervisors is essential for maintaining ongoing communication and teamwork.

Requirements

• Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields)
• A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision
• Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
• Knowledge of laws and services that affect the lives of Canadian children and youth
• Good clinical judgment and understanding of confidentiality role and limitations
• Ability to prioritize, make decisions in a crisis, communicate and work as a team
• Willingness to work in a 24/7 environment
• Bilingualism (French and English)

Nice To Haves

• Master degree in these fields or related field is considered an asset

Responsibilities

• Supervise volunteer crisis responders through an online platform
• Ensure that people who use our service receive timely, high-quality support
• Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols
• Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us
• Liaise with emergency and child protection services as required
• Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.
• Work as a team with other supervisors, maintaining ongoing communication and collaboration
• Other duties as assigned

Benefits

• CAAT Pension Plan
• Wellness programs
• Recognition awards
• Employee and Family Assistance Program (EFAP)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level