Textbook Department Manager

Barnes & Noble Education, Inc.•West Palm Beach, FL

11d•Onsite

About The Position

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work as a Department Manager in our Textbook department. The Department Manager in textbooks will assist customers with locating course materials for rental or purchase while assisting in the daily operation of the store. You will be a subject matter expert for your department, but also remain knowledgeable of other operational areas to provide outstanding customer service by suggesting complementary products and supplies, supporting team members in our store with shelving, restocking, and processing customer transactions.

Requirements

2+ years’ experience in a retail setting as a manager or buyer preferred or a graduate of the Best Seller Program.
High school diploma/GED required.
Outstanding customer service skills to match customers to products that meet their needs.
Basic reading, writing and accounting skills required.
Excellent customer service and communication skills needed.
Strong interpersonal, communication, and problem solving skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

Support all store operations and departments in partnership with the management team.
Ensure the right book is available in the right quantity at the right time.
Work directly with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales.
Successfully execute the textbook timeline each term.
Drive the team to create customer experiences that enhance bookstore loyalty and deliver measurable results daily.
Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
Use department-specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store.
Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.