Customer Service

Prov Inc•Sandy, UT

1d•$16 - $19•Onsite

About The Position

Join Our Team at Prov, Inc! We are looking for a full-time Testing Proctor and Onboarding Agent to join our energetic team in Sandy, Utah. If you are passionate about helping others achieve success, thrive in a people-centered environment, and are a dependable, reliable team member who brings enthusiasm to customer service, we would love to meet you! At Prov, you will support test takers through the onboarding and proctoring process, ensuring everything runs smoothly from start to finish. In this role, you will enjoy a collaborative, supportive atmosphere, competitive pay, and benefits such as: 401(k), Paid On-the-job Training, Competitive Salary, Paid Time Off, 7 Paid Holidays, Medical, Dental, Vision, Life Insurance, Snack Room. What You Will Do: As a Testing Proctor and Onboarding Agent, you will play a vital role in delivering a seamless and positive experience for our candidates. This role requires flexibility, strong attention to detail, and a commitment to upholding Prov's standards of integrity and excellence. You will be a key part of a resilient team that is passionate about delivering top-tier service while helping candidates achieve their goals. Location & Relocation This position is based at our Sandy, UT office. Candidates must be able to relocate prior to starting work. Ready to Make a Difference? If this sounds like the right fit for you, we would love to hear from you! Join a company that values your contributions and supports your professional growth. EEO Statement Prov, Inc. is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status, or any other protected status.

Requirements

Strong communication and interpersonal skills
A customer-first mindset and a calm, professional demeanor
High attention to detail and ability to follow procedures
Problem-solving skills and the ability to adapt to changing needs
A collaborative and proactive work ethic

Nice To Haves

Bilingual fluency (preferred, but not required)

Responsibilities

Proctor exams and maintain a secure and professional testing environment
Guide testing candidates through onboarding and test day procedures
Answer phone calls from test takers and assist with questions or issues
Provide empathetic, solutions-focused customer service
Collaborate with other departments to continuously improve the candidate experience