Testing Facilitator

Heartland Community College•Normal, IL

5d•Onsite

About The Position

We seek applicants for a part-time Testing Facilitator to administer and provide test security for exams proctored in the College’s Testing Center, including placement, make-up, and community proctoring. This position will also provide administrative and data entry support for the Testing Center. This position will include evening and weekend hours.

Requirements

Associate degree or appropriate experience/education
Strong interpersonal, verbal, and written communication skills
Experience with Microsoft Office software, especially Word and Excel
Ability to learn and utilize various computer programs
Ability to effectively enforce established policies and procedures
Ability to use good judgment and effective problem-solving skills
Ability to become a certified test administrator as needed

Nice To Haves

Work experience in a testing environment
Familiarity with the Family Educational Rights and Privacy Act (FERPA)
Experience with data management

Responsibilities

Manage testing room operations and actively proctor exams in accordance with established guidelines to ensure test integrity.
Perform opening, daily, and closing responsibilities for the Testing Center, depending on the schedule.
Maintain confidentiality of students and other individuals who utilize the Testing Center in accordance with the Family Educational Rights and Privacy Act (FERPA).
Review test scores and related outcomes with students.
Maintain familiarity and compliance with testing vendors’ policies and procedures through ongoing training.
Under the direction of the Associate Director, manage the collection, maintenance, and security of data and records pertaining to services provided.
Produce reports from the data as requested.
Provide excellent customer service through daily interactions with students, faculty, staff, and community members.
Participate in training new Test Facilitators and Test Proctors as needed.
Enforce policies, complete incident reports for all policy violations, and regularly apprise the Associate Director.
Under the direction of the Associate Director, verify Course and Placement testing appointments, and assist with the preparation and proctoring of group exams.