Testing Coordinator - Cybersecurity Assessments

Maveris•Martinsburg, WV

About The Position

Maveris is an IT and cybersecurity services company committed to helping organizations create secure digital solutions to accelerate their mission. We are Veteran-owned and proud to serve customers across the Federal Government and private sector. We have an opening for a full-time, permanent Testing Coordinator – Cybersecurity Assessments to join our talented, dynamic team in support of a large Federal Government customer. The Testing Coordinator – Cybersecurity Assessments will support a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA). Veterans are encouraged to apply.

Requirements

Bachelor’s Degree or higher in Information Technology, Cybersecurity, or a related field – equivalent experience may be considered in lieu of a degree
Excellent written and verbal communication skills
Exceptional attention to detail and ability to produce high-quality documentation
Experience with SLA monitoring, reporting, and issue escalation protocols
Ability to work collaboratively with technical teams and subject matter experts
Strong organizational and time management skills
Strong communication skills, including stakeholder updates and documentation creation
Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat, document management systems)
Ability to work collaboratively with technical teams and subject matter experts
Strong organizational and time management skills
Familiarity with industry standards and best practices in technical writing and documentation

Nice To Haves

Experience with creating dashboards within SNOW a plus

Responsibilities

Monitor and manage incoming and active ServiceNow tickets related to current cybersecurity operations assessments.
Engage with system owners to coordinate remediation activities, including scheduling required meetings and organizing system tests to validate implemented fixes and ensure compliance with security requirements.
Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
Escalate workflow blockers or inconsistencies to appropriate stakeholders Program Manager.
Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
Collaborate with the team to review SLA compliance reports, backlog risks on a regular cadence.
Support the development of training materials and user guides as needed.
Gather, analyze, and compile metrics for inclusion in the weekly deliverable.
Collect and consolidate statistical data for incorporation into the weekly deliverable.
Ensure all deliverables are submitted on time and in compliance with contract requirements.
Stay updated with industry trends and best practices in cybersecurity.