Testing Coordinator – Cybersecurity Assessments
About The Position
Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. Description Title: Te sting Coordinator – Cybersecurity Assessments Location: Remote Terms: Full-time Clearance: Public Trust Position Description T he Te sting Coordinator – Cybersecurity Assessments will support a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA).
Requirements
- Bachelor’s Degree or higher in Information Technology, Cybersecurity, or a related field – equivalent experience may be considered in lieu of a degree.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and ability to produce high-quality documentation.
- Experience with SLA monitoring, reporting, and issue escalation protocols.
- Ability to work collaboratively with technical teams and subject matter experts.
- Strong organizational and time management skills.
- Strong communication skills, including stakeholder updates and documentation creation.
- Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat , document management systems).
- Ability to work collaboratively with technical teams and subject matter experts.
- Strong organizational and time management skills.
- Familiarity with industry standards and best practices in technical writing and documentation.
Nice To Haves
- Experience with creating dashboards within SNOW a plus.
Responsibilities
- Monitor and manage incoming and active ServiceNow tickets related to current cybersecurity operations assessments.
- Engage with system owners to coordinate remediation activities, including scheduling required meetings and organizing system tests to validate implemented fixes and ensure compliance with security requirements.
- Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
- Escalate workflow blockers or inconsistencies to appropriate stakeholders Program Manager.
- Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
- Collaborate with the team to review SLA compliance reports, backlog risks on a regular cadence.
- Support the development of training materials and user guides as needed.
- Gather, analyze, and compile metrics for inclusion in the weekly deliverable.
- Collect and consolidate statistical data for incorporation into the weekly deliverable.
- Ensure all deliverables are submitted on time and in compliance with contract requirements.
- Stay updated with industry trends and best practices in cybersecurity.
Benefits
- Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family
- 100% employer-paid dental and vision insurance options
- 100% employer-sponsored STD, LTD, and life insurance
- Veterans Cohort
- Gym membership reimbursement
- 401(k) matching
- Dollar-for-dollar 501(c)(3) donation matching
- Flexible-schedules and teleworking options
- Paid holidays and Flexible Paid Time Off
- Adoption Expense Reimbursement
- Paid Parental Leave
- Professional development and career growth opportunities and paid training days
- Employer-sponsored Employee Assistance Program for employee and family
- Team and company-wide events, recognition, and appreciation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
251-500 employees
