Testing Center Program Specialist

CHESS•Santa Fe, NM

1d•$46,080•Onsite

About The Position

The Testing Center Program Specialist conducts the Testing Center’s programs while ensuring compliance with federal and state regulations. Maintains schedules, eligibility requirements, and registration procedures. The Testing Center Program Specialist does not supervise staff but does supervise assigned student employees.

Requirements

Knowledge of student confidentiality, test security protocols, and testing center policies for both paper-based and computer-based examinations.
Knowledge of student services resources, retention practices, and principles of student support.
Knowledge of office procedures, records management, data collection, and data interpretation methods.
Knowledge of computers, internet-based testing platforms, and job-related software applications, including multiple testing vendor systems.
Skill in decision-making, problem-solving, and exercising sound independent judgment.
Skill in interpersonal relations, customer service, and effective oral and written communication.
Ability to maintain accurate records and prepare detailed reports.
Ability to provide guidance and support to students, faculty, staff, and the public.
Ability to resolve conflicts and address concerns related to test administration, student services, and customer requests.
Ability to research and interpret testing policies and procedures and consistently enforce testing center, vendor, and institutional requirements.
Bachelor’s Degree in education or a related field.
One (1) year of experience related to the duties and responsibilities of this position.
Must be able to be approved as a proctor by Pearson Vue, College Board, Educational Testing Service, Meazure Learning, Metro, and others as required.
Applications are disqualified in the first level of review if they do not meet all Minimum Qualifications listed in this job posting.

Nice To Haves

Bilingual (English/Spanish)

Responsibilities

Conducts examinee intake and administers computer-based tests, managing access passwords, printing results, generating testing reports, ensuring student accommodation requests, and troubleshooting technical problems while maintaining test security.
Maintains detailed testing files and oversees the secure storage of all paper-based tests.
Partners with other department staff and faculty to help students navigate their testing requirements and processes.
Answers telephone and greet visitors to provide accurate general and test-specific information and assistance.
Serves as a point person for external testing agencies and test vendors to ensure that all testing processes are conducted smoothly, accurately, and in compliance with testing standards and regulations.
Implements and manages all fee-based third-party testing.
Ensures information listed on the Testing Center web pages is current and makes changes when appropriate.
Manages computerized testing data by entering placement test scores, correcting errors, and locating student information.
May supervise assigned student employees.
Creates and revises Testing Center forms and literature upon manager approval, including employee training manuals, registration and testing procedures, informational handouts, and the emergency plan.
Manages the operations of the Testing Center in manager’s absence.