Testing and Training Associate

KBR•Lanham, MD

5d•Onsite

About The Position

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security. KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions. Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace. Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

Requirements

An Active/Current Top Secret/SCI security clearance.
Bachelor's degree and no years of relevant experience; Master’s degree and no years of experience; High School Diploma/GED and four (4+) years of relevant experience
Possess knowledge of designated systems.
Willingness to work outside of normal work hours
Ability and willingness to travel up to 50% (CONUS and OCONUS)

Responsibilities

Provide expert and second-tier IT technical support and analysis to field engineers and technicians.
Provide technical advice and guidance on IT installation, adaptation, configuration, or enhancement of technical products, programs, and IT systems.
Testing, training, and fielding support to customers regarding technical aspects of designated IT systems and services.
Provide expertise for the resolution of technical problems, troubleshooting products, and modifying products to customer requirements.
Maintain network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Provide training to customers, requiring frequent travel and onsite work at the customer site.
Partner with developers and engineers to reduce reoccurring incidents.
Answer questions about installation, operation, configuration, customization and usage of designated IT systems and services.