Test Scheduler Physical Therapy
About The Position
The Test Scheduler is responsible for scheduling tests for patients within the practice management program or at outside facilities, considering insurance, patient preference, physician preference, and location. This role involves gathering pertinent information from insurance carriers, physicians, and patient charts to ensure appropriate matching with contracted service providers. The scheduler will call patients to schedule tests within designated timeframes, provide ongoing follow-up until referral execution, and respond to patient questions and complaints to resolve problems and maintain high patient satisfaction. They will also communicate clinical instructions needed for appointments/procedures, input required data into the GE practice management system, and accurately update patient information in the practice management system and EMR. Additionally, the role requires effective management and scheduling of providers with front office personnel and scheduling appointments within timeframes that allow for appropriate follow-up and authorization execution.
Requirements
- 1-2 years of test scheduling experience or related experience.
- Must be able to communicate effectively with physicians, patients, and the public.
- Capable of establishing good working relationships with both internal and external customers.
- Able to complete and manage per department metrics.
- Ensure 100% of required certifications and authorizations have been obtained.
- Knowledge of insurance plans.
- Knowledge of computer systems.
- Knowledge of grammar, spelling, and punctuation to type patient information.
- Skill in customer service and an understanding of The code of conduct and culture.
- Skill in communicating effectively with physicians, clinical staff, hospital staff, and the public.
- Skill in establishing good working relationships with both internal and external customers.
- Ability to maintain patient confidentiality.
- Ability to communicate with upset and frustrated patients.
- Ability to obtain patient history and medical history.
- Ability to work on multiple projects and prioritize tasks.
- Ability to meet time-sensitive goals.
Responsibilities
- Schedules tests for the patient within the practice management program or at outside facilities based on insurance, patient preference, physician preference, and/or location.
- Gathers pertinent information from insurance carriers, physicians, and patient charts to make certain of appropriate matching to contracted service providers.
- Calls patients to schedule tests within the required time as designated by policies and procedures.
- Provides ongoing follow-up until successful execution of referral.
- Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Input required data to GE practice management to include administrative comments and coded notes.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule and performs all required documentation of work completed.
- Effectively understands and proactively manages and schedules providers with front office personnel.
- Schedule appointments in the timeframe that allows for appropriate follow-up and execution of authorization as designated by policies and procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
