Test Operator

Chowbus•Chicago, IL

20h•Onsite

About The Position

Chowbus is a leading Asian restaurant technology SaaS platform with deep roots in the North American market. We are a pioneering enterprise in the North American Asian Restaurant SaaS sector, achieving doubled growth annually and covering over 30 core states and 100 key cities across the U.S., partnering with more than 10,000 Asian restaurants. We build tech ecosystems that help restaurants grow, serve with heart, and uplift their communities. Our vision is to create a world where culturally rooted food entrepreneurs thrive everywhere. The Test Operator role will handle device testing and coordinate with our 20+ cities to drive best practices in logistics, ensuring a world-class post-sales experience for our merchants. This role may sometimes assist with shipments and inventory management. This is a 5-day on-site position.

Requirements

0-3 years of operational experience
Basic knowledge of windows/IOS operating systems, including navigating software applications, software installations, software application configuring, pre-setting and troubleshooting minor technical issues
Experience with hardware testing, including troubleshooting, diagnostics, and performance evaluation of electronic or computer components
Must be physically present on-site during designated work hours and maintain consistent and reliable attendance to fulfill job responsibilities effectively
Ability to multitask
Ability to manage time and prioritize effectively
Ability to communicate clearly with different stakeholders
Ability to learn technical aspects of POS related hardware and software

Nice To Haves

Bachelor’s degree in a relevant field preferred

Responsibilities

Operates devices to test functioning of parts or whole units
Runs software programs to test device functionality
Tests components or circuits of faulty equipment to locate defects, using special diagnostic software programs
Tests repaired systems of the devices to ensure that they are in working order
Compares findings with the customers reported problem and advice of failures found
Returns unit back to the vendor for repair if unit fails test
May install and configure repaired equipment, including operating software or peripheral equipment
QC returned equipment to evaluate if equipment can be repurposed
Overseeing shipments process from receiving, tagging inventory, managing inventory levels and shipping equipment out to other cities

Benefits

Medical, dental, and vision insurance
401(k)
100% employer-paid Short-Term Disability (STD)
100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
Company holidays
Birthday off
Paid Parental Leave
Flexible Paid Time Off (PTO)
Employee Assistance Program (EAP)