Test Manager - Retail and Home Equity

U.S. Bank • Earth City, MO

51d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Leads quality assurance engagement for Retail and Home Equity mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model. Providing leadership to test leads and extended teams while embedding rigorous testing and quality governance throughout release cycles. Partners cross‑functionally with product, development, business operations, and change management teams to enable effective collaboration and serves as an escalation point for complex testing challenges. Integrates tools such as JIRA and PractiTest for test documentation, coverage analysis, defect tracking, capacity planning, and data‑driven reporting while continuously improving testing methodologies and standardization across Home Lending Delivery. Maintains strong communication, develops and mentors testing talent, and delivers clear, actionable reporting to all levels of management.

Requirements

• Master's degree, or equivalent work experience
• 10 or more years of experience in project management activities

Nice To Haves

• Mortgage industry experience
• Test automation exposure, preferably with Selenium
• Experience managing hybrid teams (onshore and offshore)
• Strong QA leadership capabilities
• Proven stakeholder engagement skills, especially across business, technology, and change management
• Demonstrated management and leadership skills
• Strong organizational and analytical skills
• Advanced knowledge of project management
• Ability to identify and resolve exceptions and to analyze data
• Excellent verbal and written communication skills

Responsibilities

• Leads quality assurance engagement for Retail and Home Equity mortgage lending platforms and integrations, ensuring strong alignment between onshore coordination and offshore execution within a hybrid operating model.
• Providing leadership to test leads and extended teams while embedding rigorous testing and quality governance throughout release cycles.
• Partners cross‑functionally with product, development, business operations, and change management teams to enable effective collaboration and serves as an escalation point for complex testing challenges.
• Integrates tools such as JIRA and PractiTest for test documentation, coverage analysis, defect tracking, capacity planning, and data‑driven reporting while continuously improving testing methodologies and standardization across Home Lending Delivery.
• Maintains strong communication, develops and mentors testing talent, and delivers clear, actionable reporting to all levels of management.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager