Test Lab Supervisor

Conair LLC•Stamford, CT

5d•Onsite

About The Position

We are seeking a highly motivated Lab Supervisor / Test Engineer to lead our product testing laboratory and manage the processing of product returns for Conair, Babyliss, Cuisinart, and Waring brands. This role combines hands-on technical testing, team leadership, accreditation responsibilities, and operational oversight of both the engineering test lab and the returns lab. The ideal candidate is detail‑oriented, analytical, and comfortable managing multiple projects, technicians, and priorities in a fast‑paced environment.

Requirements

Experience in Design Engineering and Test Engineering environments.
Proficient in Microsoft Office (Excel, Word, Outlook).
Strong hands-on experience with electro‑mechanical devices, preferably small/home appliances.
Ability to read schematics and perform wiring and soldering of electronic components.
Familiarity with standard lab test equipment and approval of agency methodologies (UL, CSA, etc.).
Strong analytical skills with the ability to distinguish software vs. hardware failures.
Proven ability to manage multiple technicians, projects, and deadlines.
Excellent communication and interpersonal skills.

Nice To Haves

Knowledge of OSHA requirements for test labs is a plus.

Responsibilities

Maintain accreditation as a Supervisor and Test Technician for UL and CSA standards under the Intertek Satellite Lab Program.
Demonstrate test methods and compliance requirements during annual Intertek audits.
Maintain working knowledge of ISO 17025 and ensure the lab meets all certification requirements.
Support and oversee annual test equipment calibration activities.
Oversee daily lab housekeeping and ensure a clean, safe, and organized environment.
Serve as the subject matter expert for all existing and new lab equipment.
Manage procurement, maintenance, calibration tracking, and operational readiness of all test equipment.
Order lab supplies, consumables, and manage test sample inventory.
Schedule and manage engineering test projects, ensuring on‑time and on‑budget completion.
Maintain accurate documentation and file test data per established procedures.
Perform hands-on wiring, soldering, and setup for testing small appliances.
Conduct testing to UL and CSA standards, analyze results, and prepare reports for Intertek submission.
Use Windows-based software and automated test fixtures for data collection and analysis.
Evaluate product changes, new components, and alternate suppliers to determine required testing.
Test, evaluate, and debug new and existing products; conduct competitive product evaluations.
Perform root cause analysis for field failures and returned products.
Develop, conduct, and document custom tests in collaboration with Product Engineering.
Recommend and support the development of new test fixtures to improve lab efficiency.
Train, mentor, and manage lab technicians.
Oversee daily processing and logging of incoming returns for Conair, Babyliss, Cuisinart, and Waring.
Ensure returns are promptly transported to the returns lab and mailroom carts are returned within required timeframes.
Investigate each return, document engineering findings in the master spreadsheet, and determine whether the issue is known or new.
Scrap products associated with known issues that have established corrective actions.
Escalate new issues to the appropriate engineer, CCL QA, or CCL engineering contact.
Coordinate shipment of units to CCL when requested.
Maintain organization and cleanliness of the returns lab.
Ensure returns are dispositioned quickly to prevent backlog.
Supervise returns lab technicians and coordinate scrap/recycling activities with Facilities.