Test Drive Specialist

Volvo Cars Princeton•Lawrenceville, NJ

7h•Onsite

About The Position

We are seeking an enthusiastic, customer-focused Test Drive Specialist to join our sales team. This role combines product expertise, customer engagement, and vehicle sales. The successful candidate will guide customers through the vehicle purchasing journey by conducting professional test drives, educating customers on vehicle features and benefits, and assisting them in selecting the right vehicle to meet their needs.

Requirements

Strong communication and interpersonal skills.
Ability to confidently present product information and conduct engaging vehicle demonstrations.
Self-motivated with a results-driven mindset.
Professional appearance and positive attitude.
Ability to work weekends and flexible schedules as required.
Valid driver's license with a clean driving record.
Comfortable using CRM systems and digital sales tools.

Nice To Haves

Previous automotive sales, retail sales, hospitality, or customer service experience preferred but not required.

Responsibilities

Conduct vehicle test drives with prospective customers in a safe, professional, and engaging manner.
Demonstrate vehicle features, technology, performance, safety systems, and ownership benefits.
Build rapport with customers and identify their transportation needs and preferences.
Provide accurate product knowledge on new and pre-owned vehicles.
Follow up with customers after test drives to answer questions and assist with purchasing decisions.
Generate sales opportunities and convert showroom traffic into vehicle sales.
Maintain a high level of knowledge regarding current vehicle models, specifications, promotions, and competitor products.
Ensure all test drives comply with dealership policies, licensing requirements, and safety procedures.
Accurately document customer interactions and sales activities within the dealership CRM system.