Test Center Operations Manager

Winthrop University•Rock Hill, SC

16h

About The Position

Provides leadership for the Test Center through oversight and supervision of all activities and services. Establishes program goals and maximizes Test Center revenue, as approved by supervisor. Implements best practices and provides excellent customer service for internal and external clients. Trains staff, students and faculty on Test Center policies and procedures, as well as the use of test request and proctoring software. Consults with Director, faculty and staff regarding testing-related issues and concerns and serves as liaison between faculty and students. Coordinates and schedules testing. Works with supervisor to develop Test Center best practices for students, faculty and staff. Manages assistive technology hardware and software, including the loaning of technology to students. Coordinates distance learning and standardized test proctoring. Collects testing parameters and materials needed to proctor. Trains staff to administer tests in compliance with National Test Center Certification and National College Testing Association standards. Maintains records in compliance with FERPA. Supervises and coordinates the hiring, training and supervision of the Test Center Assistant and temporary Test Center employees. Allocates personnel resources to optimize delivery of services. Mentors employees and facilitates professional development. Troubleshoots hardware and software issues. Works closely with IT and other departments to ensure the Test Center has access to the technology it needs to operate efficiently and effectively. Makes presentations on Test Center services, serves on committees, and represents the Office of Accessibility, as assigned by supervisor.

Requirements

Bachelor’s degree or associate’s degree and two years of experience in higher education and/or test proctoring.
Program management experience.
Customer service experience.
Proficiency with Microsoft Office.

Nice To Haves

At least three years of related experience in higher education and test proctoring.

Responsibilities

Provides leadership for the Test Center through oversight and supervision of all activities and services.
Establishes program goals and maximizes Test Center revenue, as approved by supervisor.
Implements best practices and provides excellent customer service for internal and external clients.
Trains staff, students and faculty on Test Center policies and procedures, as well as the use of test request and proctoring software.
Consults with Director, faculty and staff regarding testing-related issues and concerns and serves as liaison between faculty and students.
Coordinates and schedules testing.
Works with supervisor to develop Test Center best practices for students, faculty and staff.
Manages assistive technology hardware and software, including the loaning of technology to students.
Coordinates distance learning and standardized test proctoring.
Collects testing parameters and materials needed to proctor.
Trains staff to administer tests in compliance with National Test Center Certification and National College Testing Association standards.
Maintains records in compliance with FERPA.
Supervises and coordinates the hiring, training and supervision of the Test Center Assistant and temporary Test Center employees.
Allocates personnel resources to optimize delivery of services.
Mentors employees and facilitates professional development.
Troubleshoots hardware and software issues.
Works closely with IT and other departments to ensure the Test Center has access to the technology it needs to operate efficiently and effectively.
Makes presentations on Test Center services, serves on committees, and represents the Office of Accessibility, as assigned by supervisor.