Test Center Manager

Prometric•Columbia, SC

1d•Onsite

About The Position

The Test Center Manager (TCM) manages the testing facility’s operations, personnel, financial practices, and security procedures while maintaining Prometric and client policies and standards for exam integrity. The TCM represents Prometric in the test center and helps provide a professional, safe, and comfortable environment for candidates taking computer-based exams. The position is based at the test center in Columbia, South Carolina. The manager schedules and supervises regular and temporary Test Center Administrators (TCAs), hires and trains staff, oversees timesheets and expenses, and supports staff in meeting operational and business performance targets. The TCM also performs TCA duties by administering tests, participates in quality assurance and audit programs, and responds to candidate, facility, and testing issues. The role requires flexibility to work various days and times, including evenings and weekends, depending on testing demand.

Requirements

High school diploma or equivalent.
At least two years of customer service experience.
At least one year of management or supervisory experience.
Must be at least 18 years of age.
Communicate effectively and professionally with candidates, using appropriate authority.
Learn and apply verbal and written operational instructions.
Make decisions using appropriate situational judgment.
Write detailed, accurate, professional reports and correspondence.
Multitask and handle small tools, including packing equipment for shipping or unpacking equipment for installation.
Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
Flexible availability for various days and times, including evenings and weekends, depending on testing demand.
Effectively manage situations requiring conflict resolution.
Able to bend, stoop, and lift up to 40 pounds.
Able to remain stationary for extended periods while administering exams.
Able to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
Able to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
Able to maintain computers in lab and office settings, including physically maneuvering in tight spaces while following safety protocols.

Nice To Haves

College experience.

Responsibilities

Ensure the test center’s facilities, operations, and performance consistently meet Prometric and testing-client standards.
Plan staff schedules and supervise regular and temporary Test Center Administrators.
Understand how operating costs affect business drivers and corporate performance metrics, and educate and coach staff on achieving targets efficiently.
Supervise candidate security and verification procedures, including identification checks and confirmation of eligibility.
Hire and train new Test Center Administrators.
Review and approve staff timesheets and expenses.
Maintain facility security by ensuring locks and security systems are properly used and by holding facility keys.
Represent the organization professionally.
Use basic technology skills to resolve common issues.
Prepare detailed reports on unusual test-center situations or complaints.
Operate a DVR, digital camera, telephone system (IVR), and alarm system as required.
Resolve, report, or escalate candidate and building problems to the appropriate department or manager.
Engage with property management to maintain a safe and comfortable testing environment.
Act as a Test Center Administrator and administer tests.
Participate in Prometric quality assurance, audit programs, and other company initiatives.
Maintain thorough knowledge of applicable policies, practices, and procedures.