Test Center Manager (West Des Moines, IA)

Pearson • West Des Moines, IA

18h • Onsite

About The Position

Pearson VUE is hiring for a regular full-time Test Center Manager to join their team in West Des Moines, IA. This role involves utilizing communication and customer service skills with external customers, as well as selecting new Test Administrators, providing job coaching, and conducting performance appraisals for current employees. The starting pay is $19.00 per hour, and the position is benefits-eligible from the hire date.

Requirements

• High school diploma required
• Must be flexible with work hours and days.
• Proficient in Microsoft Office, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 lbs occasionally.
• Able to stand for long periods and escort candidates frequently per shift.
• Must be able to sit for extended periods.
• Ability to bend, stoop, and lift from a stooped position.
• Must see small details at a distance and clearly read names on ID cards and screens.

Nice To Haves

• At least 1-year customer service and supervisory experience preferred.
• Bachelor's degree or equivalent preferred.
• Strong communication, team leading, and training skills, with exposure to a testing environment preferred.

Responsibilities

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED