Test Center Manager (Phoenix, AZ)

Pearson•Phoenix, AZ

1d•Onsite

About The Position

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. They provide a full suite of services from test development to data management and deliver exams through a comprehensive and secure network of test centers in more than 180 countries. Pearson VUE is a business of Pearson, the world's leading learning company. This entry-level Test Center Manager position is based in Phoenix, AZ, and involves utilizing communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees. Approximately 60% of daily tasks involve Test Administrator responsibilities, and 40% involve Test Center Manager responsibilities.

Requirements

High school diploma or equivalent is required.
Strong communication and customer service skills, delivered with focused attentiveness and moderate interaction.
Must be flexible in work hours and days.
Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
Ability to operate a computer, fax, and telephone.
Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
Ability to lift up to 20 lbs. on occasion.
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
Must have the ability to sit for long periods of time.
Must be able to bend, stoop, and lift from a stooped position.
Must be able to see small details at a distance.
Ability to see names clearly on ID cards and the computer screen.

Nice To Haves

Minimum of one year customer service experience.
One year supervision experience in customer service.
Bachelor's degree or equivalent business experience.
Team leading and training skills.
Exposure to a testing environment.

Responsibilities

Arrive on time for all scheduled shifts.
Performs on-time site opening and closing procedures.
Understands all testing procedures.
Checks in examinees, verifies identification, and explains the exam process.
Monitors examinees while testing.
Maintains a secure testing environment.
Communicates with internal technical support to investigate and fix technical issues.
Strictly adheres to company policies using careful judgment.
Responsible for maintaining a professional and clean testing center with light housekeeping duties.
Onsite management of a small team of Test Administrator employees.
Site staffing/hiring/retention/conflict resolution/scheduling.
Trains, develops, and coaches staff.
First contact for facility issues.
Ability to multi-task.
Other duties as assigned.