Test Center Manager (Lancaster, PA)

Pearson • Lancaster, PA

4d • Onsite

About The Position

Pearson VUE is a global leader in computer-based testing for various industries. They are hiring a full-time Test Center Manager in Lancaster, PA. This role involves customer interaction, staff selection, coaching, and performance appraisals. The starting pay is $19.00 per hour, and benefits are eligible from the hire date.

Requirements

• At least 1-year customer service and supervisory experience preferred.
• High school diploma required; Bachelor's degree or equivalent preferred.
• Strong communication, team leading, and training skills, with exposure to a testing environment preferred.
• Must be flexible with work hours and days.
• Proficient in Microsoft Office, Windows applications, Internet, and email.
• Ability to operate a computer, fax, and telephone.
• Must maintain focus in quiet environments and hear soft-spoken words.
• Ability to lift up to 20 lbs occasionally.
• Able to stand for long periods and escort candidates frequently per shift.
• Must be able to sit for extended periods.
• Ability to bend, stoop, and lift from a stooped position.
• Must see small details at a distance and clearly read names on ID cards and screens.

Nice To Haves

• At least 1-year customer service and supervisory experience preferred.
• Bachelor's degree or equivalent preferred.
• Exposure to a testing environment preferred.

Responsibilities

• Performs on-time site opening and closing procedures.
• Understands all testing procedures.
• Checks in examinees, verifies identification and explains the exam process.
• Monitors examinees while testing.
• Maintains a secure testing environment.
• Communicates with internal technical support to investigate and fix technical issues.
• Strictly adheres to company policies using careful judgment.
• Responsible for maintaining a professional and clean testing center with light housekeeping duties.
• Arrive on time for all scheduled shifts.
• The Test Center Manager is the onsite manager of a small team of Test Administrator employees.
• Site staffing/hiring/retention/conflict resolution/scheduling.
• Trains, develops, and coaches staff.
• First contact for facility issues.
• Ability to multi-task.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED