Test Center Manager (Albany, NY)

Pearson • Albany, NY

9h • Onsite

About The Position

Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs. They provide a full suite of services, from test development to data management, and deliver exams through a comprehensive network of test centers. This role is for the Albany, NY location. The Test Center Manager will utilize communication and customer service skills with external customers, select and train new Test Administrators, provide job coaching, and conduct performance appraisals for current employees. The starting pay is $26.00 per hour. This position is benefits-eligible from the hire date.

Requirements

• High school diploma or equivalent is required.
• Strong communication and customer service skills are a must.
• Must be flexible in work hours and days.
• Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
• Ability to operate a computer and telephone.
• Must be able to work in a quiet, focused environment and hear words spoken in soft voices.
• Ability to lift up to 20 lbs on occasion.
• Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
• Must have the ability to sit for long periods of time.
• Must be able to bend, stoop, and lift from a stooped position.
• Must be able to see small details at a distance.
• Ability to see names clearly on ID cards and the computer screen.

Nice To Haves

• Minimum of one year customer service experience preferred.
• One year supervision experience in customer service preferred.
• Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.

Responsibilities

• Perform on-time site opening and closing procedures.
• Check in examinees, verify identification, and explain the exam process.
• Monitor examinees while testing.
• Maintain a secure testing environment.
• Communicate with internal technical support to investigate and fix technical issues.
• Adhere strictly to company policies using careful judgment.
• Maintain a professional and clean testing center with light housekeeping duties.
• Other duties as assigned.
• Manage site staffing, hiring, retention, conflict resolution, and scheduling.
• Train, develop, and coach staff.
• Serve as the first contact for facility issues.
• Ability to multi-task.

Benefits

• Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
• Paid holidays, vacation, sick and personal days per the NCS Pearson policies.
• 401(k) Retirement Plan with employer match.
• Employee Stock Purchase Plan (bi-annual enrollment).
• Tuition Reimbursement.
• Company-paid life insurance and business travel insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED