Test Center Administrator

Prometric • Nashville, TN

2d • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric at its test centers and helps maintain a secure, controlled environment for people taking high-stakes exams. The role involves verifying candidate identification, monitoring exams, enforcing testing policies, and supporting a fair and comfortable candidate experience. Prometric states that it employs more than 600 TCAs worldwide.

This position is based at the Nashville test center at 1410 Donelson Pike, Suite A11, Nashville, TN 37217. Full-time or part-time schedules are available, with varying hours. The site may operate Monday through Saturday, 7 a.m. to 6 p.m.; Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. The ideal candidate is open to flexible scheduling across operating days and hours. Schedules are provided two weeks in advance.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience, such as in a call center, retail, or restaurant setting.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based computer programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors.
• Ability to maintain computers in the lab and office setting, including maneuvering in tight spaces while following safety protocols.
• Saturday availability and openness to flexible scheduling.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify their identification.
• Perform required security checks, including using wands.
• Continuously monitor candidates while they complete exams.
• Report or resolve candidate issues promptly.
• Maintain a secure environment and safeguard test center materials.
• Ensure each candidate receives a fair and comfortable testing experience.
• Report occurrences that fall outside company guidelines.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• Digitally scan and record candidate fingerprint identification, if applicable.
• Work flexibly according to Prometric’s days of operation.

Benefits

• 12 paid holidays off annually, based on work schedule and start date.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision coverage.
• Flexible Spending Account (FSA).
• Legal benefits for full-time employees.
• Vacation for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED