Test Center Administrator (FT)

Prometric • Norwalk, CT

23h • Onsite

About The Position

The Test Center Administrator (TCA) represents Prometric in its test centers and helps maintain a secure, fair, and comfortable environment for people taking computer-based exams. The role involves verifying candidate identification, monitoring exams, applying test-center policies and procedures, and upholding exam integrity. The position is based at the Norwalk, Connecticut test center, 444 Westport Ave.

The posting gives conflicting schedule information: it labels the opening full-time, but also states that it is strictly part-time at 20 hours per week, with an expectation to work more hours if needed. Hours vary, and the site may operate Monday through Saturday from 7 a.m. to 6 p.m.; the ideal candidate is available for a variety of shifts Monday through Saturday between 7 a.m. and 10 p.m. Saturday availability is required, occasional evening hours are required, and Sunday hours are possible. Scheduling is flexible, with schedules available two weeks in advance.

Perks listed for employees hired for 20 or more hours include 12 paid holidays off annually based on work schedule and start date, no selling or quotas, an office-setting environment, no inventory, stocking, floor moves, or overnight shifts, paid training, sick time prorated based on start date, a 401(k), an Employee Assistance Program, Vision FSA, and legal vacation for full-time employees.

Requirements

• High school diploma or equivalent.
• At least one year of in-person customer service experience; examples include call center, retail, or restaurant work.
• Must be at least 18 years old.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping, or unpack equipment for installation.
• Familiarity with Microsoft Windows-based programs and applications, including MS Office, Outlook, and web browsing.
• Ability to bend, stoop, and lift up to 40 pounds.
• Ability to remain stationary for extended periods while administering exams.
• Ability to move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring exams.
• Ability to maintain computers in the lab and office setting, including physically maneuvering in tight spaces while following safety protocols.
• Availability for Saturday work; flexibility for a variety of shifts, occasional evenings, and possibly Sundays.

Nice To Haves

• College experience.

Responsibilities

• Maintain and apply expert knowledge of test-center policies, practices, and procedures.
• Greet examinees and verify identification.
• Perform required security checks, including use of wands.
• Continuously monitor candidates as they complete exams.
• Report or resolve candidate issues with urgency.
• Maintain a secure environment and secure materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operation.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

Benefits

• 12 paid holidays off annually, based on work schedule and start date, for employees hired for 20 or more hours.
• Paid training.
• Sick time prorated based on start date.
• 401(k).
• Employee Assistance Program.
• Vision FSA.
• Legal vacation for full-time employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED