Test Center Administrator - (PT)

Prometric•Toronto, ON

8d•Onsite

About The Position

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support individuals taking life-changing examinations. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and procedures to uphold the highest standards of exam integrity. The site may be open Monday through Saturday, 7:00 AM to 6:00 PM. Saturday availability is required. Occasional evening and possible Sunday hours may be required. The candidate must be available to work flexible shifts. This is a part-time position with approximately 20 hours per week and the expectation to work additional hours as business needs require. Schedules are generally available two weeks in advance.

Requirements

High school diploma or equivalent required.
Must be at least 18 years of age.
Minimum one year of customer service experience required.
Professional and effective communication skills.
Ability to prepare detailed reports and correspondence.
Ability to multitask and handle administrative duties.
Proficiency with Microsoft Windows applications, including Microsoft Office, Outlook, and web browsers.

Nice To Haves

College experience is an asset.

Responsibilities

Maintain and apply expert knowledge of test center policies, practices, and procedures.
Greet examinees and verify identification.
Perform required security checks, including the use of security wands.
Continuously monitor candidates while examinations are in progress.
Report and/or resolve candidate issues with urgency.
Maintain a secure testing environment and protect test materials at all times.
Ensure every candidate receives a fair and comfortable testing experience.
Report occurrences outside company guidelines.
Demonstrate flexibility with scheduling based on operational requirements.
Represent Prometric’s vision, mission, and values.
Safeguard the test center from misconduct.
If applicable, digitally scan and record candidate fingerprint identification.