Test and Surgery Schedule- Hickory

OrthoCarolina•Hickory, NC

45d

About The Position

OrthoCarolina is seeking a Test and Surgery Scheduler for its Hickory office. The role arranges surgeries and diagnostic tests with hospitals and diagnostic facilities, taking physician and patient preferences and insurance plan requirements into account. The position may allow remote work, but the employee must be able to travel onsite as needed or requested. The scheduler gives patients general instructions about scheduled procedures and provides written details, including the procedure date, time, and facility directions. The role coordinates care with hospitals, blood donation services, radiology, anesthesia, and patients’ primary care physicians. It also provides patient education about surgical procedures and pre- and postoperative care through verbal, written, and videotaped communication. The scheduler enters surgeries into Centricity and the physician’s Outlook calendar, schedules patient education and medical clearance appointments as needed, obtains second opinions and medical clearances when needed, creates referrals and tasks, arranges postoperative appointments, and obtains required pre-certifications.

Requirements

High school diploma, GED, or equivalent experience.
At least one year of medical office experience.
Knowledge of medical terminology, CPT, and ICD-9.
Knowledge of the interrelationship of clinical services departments.
Ability to communicate with patients, medical facility personnel, and testing center personnel.
Familiarity with insurance companies, CPT codes, and ICD-9 codes.
Ability to travel onsite as needed or requested.

Nice To Haves

Associate’s or bachelor’s degree.
Previous high-volume surgery scheduling experience.

Responsibilities

Arrange surgeries and diagnostic tests with hospitals and diagnostic facilities based on physician and patient preferences and insurance plan requirements.
Explain scheduled procedures to patients and provide written instructions with the procedure date, time, and facility directions.
Coordinate patient care with hospitals, blood donation services, radiology, anesthesia, and patients’ primary care physicians.
Provide patient education on surgical procedures and pre- and postoperative care through verbal, written, and videotaped communication.
Enter surgeries into Centricity, complete the appropriate data fields, and add surgeries to the physician’s Outlook calendar.
Schedule patient education and medical clearance appointments as needed.
Obtain second opinions and medical clearances as needed.
Create referrals and tasks, arrange postoperative appointments, and obtain required pre-certifications.