Test Administrator

Pearson•Hamilton, ON

12d•Onsite

About The Position

Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs. They provide a full suite of services from test development to data management and deliver exams through a comprehensive network of test centers worldwide. Pearson VUE is a business of Pearson, the world's leading learning company. This role is for a regular part-time Test Administrator to join their team in Hamilton, ON, Canada. The position is responsible for providing a secure exam delivery and superior customer service in a comfortable, friendly environment. This is a temporary position through the end of September 2026.

Requirements

A high school diploma or equivalent is required.
Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction
Must be flexible in work hours and days
Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress
Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email
Ability to operate a computer, fax, and telephone
Ability to lift to 20 lbs on occasion.
Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
Must have the ability to sit for long periods of time.
Must be able to bend, stoop & lift from a stooped position.
Must be able to work in a quiet, focused environment and hear spoken words in soft voices
Ability to see names clearly on id cards and the computer screen.
Must be able to see small details at a distance.
Minimum of 1 year customer service experience is preferred.
Experience proctoring or invigilating exams is highly preferred.
Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
Must be able to sit for long periods of time and also escort candidates to and from testing room.
Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.

Nice To Haves

Bachelor's degree or equivalent business experience preferred

Responsibilities

Performs on-time site opening and closing procedures
Understands all testing procedures
Checks in examinees verifies identification, and explains the exam process
Monitor’s examinees while testing
Maintains a secure testing environment
Communicates with internal technical support to investigate and fix technical issues
Strictly adheres to company policies using careful judgment
Responsible for maintaining a professional and clean testing center with light housekeeping duties
Arrive on time for all scheduled shifts
Comply with all testing procedures and strictly adhere to company policies using careful judgment
Check in testing candidates, verify identification, and explain the exam process
Proctor / invigilate candidates while testing
Troubleshoot with internal departments to fix technical issues
Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
Other duties as assigned