Test Administrator

Pearson•Montreal, QC

2d•Onsite

About The Position

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part time Test Administrator to join our team in Montreal, Quebec.

Requirements

High school diploma or equivalent is required.
Minimum of 1 year customer service experience is preferred.
Experience proctoring or invigilating exams is highly preferred.
Must be flexible in work hours and days.
Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
Must be able to sit for long periods of time and also escort candidates to and from testing room.
Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.

Responsibilities

Comply with all testing procedures and strictly adhere to company policies using careful judgment
Check in testing candidates, verify identification, and explain the exam process
Proctor / invigilate candidates while testing
Troubleshoot with internal departments to fix technical issues
Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
Other duties as assigned
Validate candidate’s records uploaded under “check-in” process
Give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again
Supervise candidates during the testing session using video streaming and a remote administration console.
Monitor for any suspicious or noteworthy activity, and communicate with candidates if needed.
Make sure that the candidates are following all testing policies and are not risking exam security.
Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case
Revoke or terminate the exam in case candidates are not following all test security policies as stipulated by client.
Implementing feedback given during monitoring sessions by PICs / Team Leads
Appropriate documentation on client CRM
Ensuring data security - proprietary data of customers
Meeting SLAs & maintaining Quality Standards