Territory Supervisor / Custodial

Cleantec • Rochester, NY

30d • $20 - $22

About The Position

Become a Custodial Territory Supervisor on Our Team - Where Outstanding Leadership Meets High Cleanliness Standards!
Cleantec is more than just a cleaning service; we are the leading full-service Janitorial and Facility Maintenance professionals in Central New York. Since 1989, we have proudly served clients throughout New York State, with our main office in Syracuse, New York, and additional locations across the state. We are not merely a company; we are a team that values collaboration and actively involves our employees in our culture.
Position: Territory Supervisor / Custodial
In the role of Territory Supervisor at Cleantec, you will assist management and customers by ensuring the functionality of designated accounts, which includes the following responsibilities:
Supervision: Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings.
Mission Keeper: Uphold the company's mission and enforce policies while delivering exceptional customer service.

Requirements

• Current/Valid Driver's License: You'll need a driver's license to get the job done efficiently.
• Personal Vehicle: Access to your own vehicle to ensure you can reach the sites where your leadership is needed.
• Minimum 1-Year Supervisory/Management Experience: You should have at least one year of supervisory or management experience under your belt.
• Physical Capability: The ability to lift up to 50 pounds is essential to handle various aspects of the role effectively.
• Willingness to Undergo a Drug Test and Background Check: As part of our commitment to a safe and secure work environment, we require candidates to consent to a drug test and background check.

Responsibilities

• Follow all company operation standards for training, cost control, quality, safety, and on-time services.
• Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.
• Prioritize customer satisfaction and maintain positive employee relations by following company policies.
• Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
• Schedule new hire training with designated personnel approved by management.
• Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.
• Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.
• Maintain budgeted hours for accounts to ensure financial efficiency.
• Keep safety materials and SDS sheets up-to-date in accounts.
• Maintain inventory of all cleaning supplies at each building.
• Troubleshoot and maintain cleaning products/equipment, such as vacuums.
• Be ready to perform cleaning duties in the event of employee absences or customer requests.
• Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.
• Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.
• Set up and oversee project work in customer buildings as needed.
• Provide nightly reports of building activity for all staff, following the required format.
• Be willing to perform other duties as requested and assigned.
• Check and report all employee hours and make necessary adjustments daily by 10 am.

Benefits

• Health Benefits: Take care of your health with comprehensive health insurance coverage.
• Dental Benefits: Maintain that winning smile with dental coverage.
• Vision Benefits: Keep your eyes on the prize with vision insurance.
• Life Insurance: Gain peace of mind knowing that you and your loved ones are protected.
• 401K: Plan for your financial future with our 401K program.
• Quarterly Bonus: Your hard work doesn't go unnoticed! Earn quarterly bonuses as a token of appreciation.
• Car Allowance: We've got you covered on the road with a car allowance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees