Territory Sales Representative

Bargreen Ellingson•Salt Lake City, UT

9d•Hybrid

About The Position

The Territory Sales Representative will actively contribute to sales in their assigned territory, maintain and use the CRM system to capture customer needs and concerns, and focus on customer service to build branch profitability. This role involves developing territory accounts, expanding business within each account, and continuously prospecting through warm and cold calls. The representative will also be responsible for carrying out new items and target accounts with innovative ideas, products, and services, ensuring customer relations go beyond expectations. Additionally, they will research and follow up on special order items, identify contract business, mentor and train new employees, and assist with managing local inventory. The role requires handling disgruntled customers as opportunities to define service levels and build retention. Administrative duties include maintaining Open Order and Aging reports, working with the credit department on collections, promptly writing credit memos, and reviewing customer price agreements and account history. Customer service responsibilities include overseeing facility maintenance and security, resolving elevated customer issues, and fostering strong relationships with local representatives and suppliers.

Requirements

3+ years of job relevant experience
Proven ability in sales and account management.
Previous experience working in high-pressure, fast-paced environments
Detail-oriented with excellent organizational, prioritization and multitasking skills
Strong work ethic, drive, and hustle are an absolute requirement
Coachable, open to receiving feedback, and able to implement feedback given
Ability to write and speak effectively to individuals and groups
Ability to analyze and interpret internal reports
Ability to translate financial reporting to actionable items
Experience dealing with elevated customer issues
Solid analytical, business planning, problem solving, and communication skills
Beginning to intermediate computer skills and ability to utilize all Bargreen Ellingson systems with proficiency. Willingness to keep computer skills updated
Must possess a valid driver license and maintain an insurable driving record

Nice To Haves

Bachelor’s degree in Business or relevant equivalent experience preferred

Responsibilities

Actively contribute to sales in assigned territory.
Maintain and use CRM to ensure customer needs, information and concerns are captured.
Work to develop employees into the best version of themselves.
Unrelenting focus on customer service as a pathway to building branch profitability.
Develop territory accounts and call on a routine basis.
Expand business (account penetration) at each account.
Warm call (cold call) and prospect continuously.
Carry out new items and target accounts with new ideas, products and services.
Customer relations and service are provided by going beyond the customer's expectation.
Research and call backs to customers on special order items.
Target new construction/operations and identify contract business.
Mentor and help train new employees.
Assists with managing local inventory and minimizing dead stock.
Does not shy away from disgruntled customers, perceiving those situations as opportunities that define our level of service and builds customer retention.
Read and maintain Open Order Reports daily/weekly.
Use aging reports to identify problem areas.
Contact customers and work with credit department on collections.
Ensure credit memos are written promptly and accurately.
Review and adjust customer price agreements.
Perform periodic review of accounts and volume to compare with account history.
Oversee the daily maintenance and security of the facility.
Resolve elevated customer issues as needed.
Focuses on creating strong relationships with the local representatives and supplier community.