Territory Sales Manager

FFB Bank•Riverside, CA

22h

About The Position

The Territory Sales Manager (TSM) sells merchant services to prospective and existing FFB Bank customers and develops additional leads within an assigned territory. The role partners with bank personnel—including commercial lenders, branch managers, personal bankers, and tellers—to generate and respond to referrals. The TSM serves as a merchant services subject matter expert and supports clients through troubleshooting and issue resolution. The position also builds deposit, loan, and merchant relationships in assigned markets; manages client portfolios; and leads the full sales lifecycle from prospecting through closing and funding. The TSM develops business plans, meets sales goals, collaborates with internal partners, and participates in community and networking activities. In addition to base compensation, the role offers the opportunity to earn performance-based incentives through an incentive plan. Work is performed in an office or home office environment and involves writing, typing, speaking, lifting moderate weights, and operating office equipment, as well as sitting, walking, and reaching. Travel is up to 75%, including frequent visits to client locations, sales presentations, industry conferences, corporate events, and training sessions; it may include long-distance flights, overnight stays, and local transportation. Reasonable accommodation can be made for individuals with disabilities to perform essential functions.

Requirements

Minimum 3–5 years of related experience in banking, financial services, or a relevant industry.
Proficiency with Microsoft Office Suite, including Excel, Word, and Outlook.
Demonstrated ability to cross-sell and confidently explain products and services.
Knowledge of commercial banking products and services and a strong understanding of federal compliance regulations.
Ability to take initiative and effect change through consensus building, negotiation, and conflict resolution.
Effective oral, written, and interpersonal communication skills, including the ability to interpret documents and procedures, write reports and correspondence, and communicate clearly with customers, vendors, and employees.
Strong organizational and time-management skills, with attention to detail.
Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
Willingness to take on special projects and other duties to support team and organizational needs.
Commitment to continuous learning and professional development.
Authenticity and integrity in professional interactions.
Ability to manage multiple priorities and meet deadlines in a dynamic environment.
Ability to work independently with minimal supervision and as part of a team.
Ability to adapt to changing priorities and procedures.
Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business, Finance, or a related field.

Responsibilities

Generate new leads through outbound calls, emails, networking, and in-person meetings.
Build and maintain relationships with prospective and existing clients to drive long-term business.
Use CRM systems to track interactions, update customer records, and manage pipeline activity.
Build deposit, loan, and merchant relationships within assigned markets through prospecting, networking, referrals, and Centers of Influence.
Develop and manage a portfolio of client relationships by identifying financial needs and delivering tailored banking solutions.
Lead the sales lifecycle, including prospecting, solution design, proposal development, negotiation, closing, and funding.
Create proposals and RFP responses that address client challenges and position the Bank’s solutions.
Gather and analyze business and financial information for underwriting, pricing, and approval of proposed solutions.
Meet or exceed goals for sales volume, revenue, margin, fees, and cross-sell performance.
Maintain accurate pipeline, prospecting, and sales activity records using Bank-approved CRM and reporting tools.
Develop and execute an annual business plan with leadership to support individual and departmental sales objectives.
Strengthen market presence through business development, community engagement, and professional networking.
Monitor market trends, competitive offerings, and regulatory requirements.
Collaborate with internal partners to position Bank products and provide a seamless client experience.
Expand existing client relationships through cross-selling and identification of additional banking opportunities.
At senior levels, mentor and support junior Relationship Managers by sharing best practices, sales strategies, and market insights.
Model the TRAC Values and Critical Behaviors—Teamwork, Relationship, Authenticity, and Commitment—in daily interactions and decisions.
Complete administrative tasks promptly, including required Bank Compliance Training, and respond professionally and promptly to inquiries.
Represent the Bank through ethical conduct and community involvement.
Support EEO policies and a respectful, inclusive workplace, valuing cultural differences and preventing harassment.
Follow Bank policies and procedures and applicable laws and regulations; maintain confidentiality and data privacy and carry out role-specific AML/CFT responsibilities.
Travel up to 75% for client visits, presentations, conferences, corporate events, and training.
Perform other assigned duties and special projects as needed.

Benefits

Employee ownership through an ESOP program
Medical coverage
Dental coverage
Vision coverage
Life insurance
Paid vacation
401(k) retirement plan
Training and development opportunities
Tuition reimbursement
Employee Assistance Program
Internal job postings and referral program
Performance-based incentives through an incentive plan, in addition to base compensation