Territory Operations Manager - Service

Schindler • Washington, DC

57d

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Join us as a Territory Operations Manager - Service

Requirements

• Minimum Education Level: Bachelor's Degree or equivalent in relevant work experience
• 5+ years elevator industry experience
• Prior experience leading a team in a technical environment
• Demonstrated leadership and organizational skills
• Strong verbal and written communication skills
• Proficient in Microsoft-based computer software
• Willingness to travel up to 50% of the time

Responsibilities

• Drive accountability within designated territory to ensure process compliance
• Ensure effective cost management across all districts focusing on labor, material, and expense management.
• Take an active leadership role in the overall safety culture of the territory with regards to both employee and public safety by partnering closely with Territory FQE/Safety leadership (Job Quality/Safety site activities, Safety Committee engagement)..
• Conduct Maintenance Quality Walks to measure the quality of maintenance performed and provide coaching and support to technicians.
• Mentor EI Field Superintendents and technicians to ensure proper training and development of talent within the territory.
• Develop and implement service management strategies with a strong emphasis on fulfillment, operational excellence, efficiency improvement and route planning.
• Champion connectivity efforts by becoming a Schindler Ahead product expert and holding territory accountable for proactively connecting the portfolio.
• Provide expert technical knowledge for all projects requiring additional oversight or intervention.
• Facilitate the integration of new systems (SHAPE) within Territory.
• Onboard and train new EI Field Superintendents; responsible for ongoing development & training for EI Field Superintendents and technicians.
• Meet or Exceed KPI's

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Machinery Manufacturing
• Number of Employees: 5,001-10,000 employees