Service Operations Manager

Powell Industries•Houston, TX

About The Position

Powell's Service Division, located in Southeast Houston, is hiring an Operations Manager for Field Service. The responsibility of the Operations Manager-Field Service is to meet the goals of the assigned business metrics and oversee day-to-day operations of all Domestic Field Services activities.

Requirements

BS Degree in Mechanical or Electrical Engineering (preferred).
Minimum 5 years of experience in an electrical service industry environment/Military Electrical Power.
Minimum 3 - 5 years of experience in a leadership role
Understanding of P&L and other financial reports.
Must have outstanding verbal and written communication skills.
Manage, direct, and lead employees to meet the specific goals focus on process, quality, costs and safety metrics.
Promote, support, and foster growth of reports
Improve cost center efficiency.
Provide technical support to internal and external customers.
Knowledge of electrical theory, power distribution equipment, electrical and mechanical test equipment, and standards within the electrical industry (i.e. IEEE, ANSI, NETA, etc).
Ability to interpret test results and make recommendations to customers.
Ability to prioritize and manage multiple tasks simultaneously.
Understanding of financial impact of effective inventory management.
Strong analytical skills.
Results oriented, flexible, empowering, and entrepreneurial leadership style.
Must be responsible and dependable. Leads with integrity and courage.
Strong interpersonal skills.
Must have demonstrated excellent leadership skills.
Attend in house and outside training sessions.
Attend local professional associations.
Learn policies and procedures, work instruction, ISO policies, Safety Rules and Regulations, and vendor products.
Must have current valid driver’s license with a clean record.
Skilled with Microsoft software such as Excel, Word, and Outlook.

Nice To Haves

Skilled with Oracle (preferred).
Skilled with Power DB (preferred).

Responsibilities

Meet the Safety, financial, quality, and divisional targets for field service operations.
Supervise and review the performance of all assigned personnel.
Attract, hire, and develop field service engineers/technicians
Smoothly implement company, divisional, and other initiatives, changes, etc.
Oversee training and continuing education of all assigned personnel.
Develop career planning for all assigned personnel.
Explore/develop service offerings to differentiate Powell from other competition.
Develop testing upgrade/maintenance procedures (documented, Power DB)
Set performance goals and perform yearly evaluation of all assigned personnel.
Review warranty requests for investigation and resolution.
Support and review pertinent Service sales inquiries/quotations and assist with technical requirements.
Provide remote technical support and guidance for internal and external customers.
Determine equipment and personnel requirements for complex projects