Service Operations Manager

Valley Truck Centers•Columbus, OH

5d•$80,000 - $220,000•Onsite

About The Position

Valley Ford has opened a brand new Ford Pro Elite location and we are looking for a well experienced Service Manager/Parts Manager. Ford Pro Elite is a commercial vehicle center that services commercial vehicles. We are a family owned and operated company who is always looking for career-oriented people that want to invest in their future. We are currently in search of an experienced Service Operations Manager for our Columbus, OH location. Must have previous Service Manager/Parts Manage experience to apply. Job Purpose: - The Service Manager is responsible for overseeing the service department's operations, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing a team of service technicians, coordinating with other departments, and implementing strategies to improve service efficiency and profitability. Key Responsibilities: - Lead and manage the service department team, including hiring, training, and performance evaluations. - Develop and implement service procedures and policies to ensure efficient operations and customer satisfaction. - Monitor service department performance metrics and implement improvements as necessary. - Coordinate with parts and sales departments to ensure seamless operations and customer service. - Handle customer inquiries and complaints, providing solutions and ensuring a positive customer experience. - Maintain a safe and organized work environment, ensuring compliance with health and safety regulations. - Oversee the scheduling of service appointments and ensure timely completion of work. - Manage the department's budget, including cost control and revenue generation initiatives. - Stay updated on industry trends and advancements to maintain competitive service offerings. - Foster a positive team environment and encourage continuous professional development among staff members.

Requirements

Minimum of 3 to 5 years Service Manager experience required
College degree in business preferred, or equal in automotive/truck parts management
Supervising multiple employees effectively.
Exceptional verbal and written communication skills
Demonstrated leadership
Minimum of 5 years of experience in a service management role within the automotive or truck industry.
Proven track record of successfully managing service operations and leading a team of technicians.
Experience with budgeting, financial management, and achieving service department profitability goals.
Strong leadership and team management skills with the ability to motivate and develop staff.
Excellent customer service skills and the ability to maintain positive relationships with clients.
Proficient in using service management software and Microsoft Office Suite.
Strong problem-solving skills and the ability to make decisions under pressure.
Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and upper management.
Ability to analyze and interpret data to improve service department efficiency and performance.

Responsibilities

Overseeing the day-to-day operations of a Ford Service Department.
Responsible for tracking department sales, expense control and profitability
Monthly parts reconciliation
Hiring/training/motivating Staff
Employee satisfaction - Hire, train and motivate your team to achieve our business plan annually
Taking Complete Responsibility for retail, commercial and internal profitability for our Service Department
Exploring new ways to serve our customer base
Developing an online sales process and order fulfilment system including staffing and training.
Growing our wholesale business.