Service Operations Manager

Albertsons Companies • Flower Mound, TX

9d • Onsite

About The Position

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

Requirements

• Thorough knowledge of front‑end operations, policies, and procedures.
• Ability to perform basic math (addition, subtraction, percentages).
• Friendly, courteous, and able to remain composed in a fast‑paced environment with frequent interruptions.
• Strong written and verbal communication skills; proven leadership and training ability.
• Legible handwriting and ability to follow written instructions.
• Ability to operate front‑end systems, computer software, and electronic devices for scheduling, sales tracking, and documentation.
• Ability to stand for long periods; frequent walking, bending, stooping, kneeling, twisting, and turning.
• Ability to lift or maneuver items up to 50 lbs; manual dexterity and good hand‑eye coordination required.
• Use of cleaning supplies and equipment as needed.
• Availability to work nights, weekends, and holidays; schedule varies. Occasional overnight travel may be required.
• Reliable attendance required.
• Ability to use calculators, keyboards, telephones, computers, and other office equipment.
• Compliance with grooming standards and dress code, including safety shoes, gloves, aprons, and head coverings.

Responsibilities

• Champion corporate and division customer service programs to meet or exceed service goals.
• Direct and supervise all front‑end operations, including customer traffic flow, lane coverage, and cleanliness of the front end, restrooms, entryway, and parking lot.
• Respond to incoming calls, resolve customer complaints, and escalate issues to the Store Director when necessary.
• Serve as an overflow cashier when needed.
• Perform all duties with honesty, integrity, and adherence to company policies.
• Manage and schedule Front End Clerks, Courtesy Clerks, Service Operations Assistants, Service Supervisors, and Customer Service Center Clerks.
• Oversee front‑end employee training in coordination with the Administrative Coordinator.
• Interview and recommend hiring of Front End and Courtesy Clerks; recommend corrective action when needed.
• Maintain confidentiality regarding employees, store sales, and company information.
• Create and post department schedules using computer scheduling programs; communicate changes promptly.
• Meet departmental budgets and financial objectives, including service scores, sales, quarterly labor, bag expense, cash shortages/overages, and check expense projections.
• Ensure accurate operation of the Point of Sale system.
• Handle all cash flow requirements: deposits, armored car service, safe transactions, till issues/pickups, check/refund approvals, and cashier fund monitoring.
• Complete all required front‑end forms and documentation.
• Work with Administrative Coordinator, Service Operations Assistant, and Service Supervisor to resolve cash variances, voids, refunds, till irregularities, and Time Clock/Attendance violations.
• Partner with Scan/FMC Team to correct scanning file issues promptly.
• Collaborate with Division Loss Prevention and Administrative Coordinator to resolve cash and shrink issues.
• Assist with cash management responsibilities as needed.
• Maintain fresh, full checkstand merchandisers; ensure cleanliness and proper signage.
• Ensure compliance with all company policies, including: Cash handling, Employee purchase, Restricted product sales, Coupon/gift card policies, Scan accuracy, Scheduling minors, Product return policy, WIC, Sanitation, safety, and security, Grooming standards and dress code, Check acceptance
• Ensure front‑end equipment is operational; implement emergency procedures for equipment or software malfunctions.
• Review refund, void, and override reports to control excessive activity.
• Order and balance money orders, bus passes, lottery, gift cards, postage, change, and commission items (as applicable).
• Coordinate and implement front‑end programs, including Community Relations promotions.
• Maintain accurate department records.
• Attend required training and sales meetings.
• Perform other necessary and assigned duties.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed