Service Operations Manager

KONE•Los Angeles, CA

About The Position

Service Operations Manager Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team and manage your own local service operations as our Service Operations Manager for KONE Glendale/LA, CA ] ? In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team’s overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies? Are you responsible for developing the personnel ensuring their motivation, continuous development and achievement against regional targets? Do you coach the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors? Are you responsible for the selection of personnel, training and continuous qualification of the employees? Do you deal with complaints as well as supervision of customer satisfaction? Do you create business plans including budget planning and budget control for the individual Service? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Service Operations Manager , you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates’ degree in a related field or additional years of experience. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation : We value your authentic self Diversity, equity and inclusion is embedded in our strategy and values Collaborative, creative and supportive work environment Passionate about safety, quality and innovation We care about the communities where we live and work

Requirements

Implementing and monitoring safety guidelines
Effectively managing a schedule and your team’s overall performance
Collaborating with all levels of the organization to achieve business goals
Learning and leveraging new technologies
5+ years of relevant maintenance expertise
Supervisory experience ideally leading a union represented workforce
Appetite for learning an exciting and new field
Associates’ degree in a related field or additional years of experience

Responsibilities

Developing the personnel ensuring their motivation, continuous development and achievement against regional targets
Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Supervisors
Responsible for the selection of personnel, training and continuous qualification of the employees
Dealing with complaints as well as supervision of customer satisfaction
Creating business plans including budget planning and budget control for the individual Service
Successfully drive the service business operations for your territory while working in collaboration with your customer and peers
Promoting a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results