Territory Operations Leader

The Vacation Property Group LLC•Hardeeville, SC

2d•$60,000 - $90,000•Onsite

About The Position

VayKLife is seeking operations leaders to own and manage local territories, with opportunities for more experienced candidates to potentially lead multiple territories. The company is open to considering candidates at various levels of operational leadership, and the final title, scope, and compensation will be determined by experience and business needs. This is a management-first, field-operations role where leaders are expected to understand the work, build capable teams, and implement disciplined systems. The role involves owning safe, timely, and efficient delivery, pickup, service, quality control, warehouse, maintenance, and inventory operations. Leaders will translate forecasts into operating plans, ensure readiness of people and resources, build and manage teams, maintain inventory accuracy, and identify/resolve risks. For Director-level candidates, additional responsibilities include leading multiple Territory Managers, coordinating actions across operating locations, managing resources across territories, and providing senior leadership with performance and risk assessments.

Requirements

Five or more years of progressive management or operations leadership experience preferred.
Demonstrated success leading people, developing supervisors or managers, improving performance, and creating an accountable workplace culture.
Experience in logistics, delivery operations, warehouse operations, field services, vacation hospitality, equipment rental, or another fast-paced, asset-intensive environment strongly preferred.
Strong knowledge of staffing, scheduling, labor management, operational planning, performance metrics, safety, and seasonal readiness.
Ability to manage competing priorities, make sound decisions, communicate clearly, and follow critical work through completion.
Comfort working regularly in warehouses, around vehicles and trailers, and alongside field teams in changing seasonal conditions.
Valid driver's license, acceptable driving record, and ability to travel as required by the assigned territory or regional scope.
Bachelor's degree in business, operations, supply chain, hospitality, or a related field preferred; equivalent relevant leadership experience will be considered.

Responsibilities

Own safe, timely, accurate, and efficient delivery, pickup, service, quality-control, warehouse, maintenance, and inventory operations within the assigned scope.
Translate forecasts, company priorities, and leadership direction into realistic daily, weekly, and multi-week operating plans.
Ensure people, gear, vehicles, trailers, facilities, supplies, tools, devices, and management coverage are ready for anticipated demand.
Build, train, schedule, supervise, coach, and hold teams accountable for safety, quality, productivity, professionalism, and company standards.
Align labor and local resources with forecasted work and approved operating plans.
Maintain accurate inventory and protect company gear, vehicles, equipment, and facilities.
Identify risks and resource gaps early, present practical options, and follow important work through completion.
Work backward from anticipated routes, reservations, pickups, service activity, gear needs, and seasonal transitions to define the required labor, equipment, fleet, facility, and supply plan.
Assign owners and deadlines, monitor progress, inspect completion, and prevent urgent daily activity from displacing critical readiness work.
Prepare for spring break, seasonal ramp-up, peak weekends, holidays, ramp-down, gear recovery, repair and refurbishment, and the following operating year.
Maintain effective employee and management coverage for a seven-day seasonal operation.
Develop Assistant Managers, Operations Supervisors, dispatchers, warehouse leads, and other employees who can provide reliable leadership coverage.
Set clear expectations, verify proficiency through observation, provide timely feedback, and address repeated performance or compliance issues.
Delegate appropriate work while retaining accountability for standards, deadlines, inspection, and results.
Ensure gear is available, clean, functional, properly staged, accurately recorded, and turned back into inventory at the pace required by the season.
Maintain disciplined receiving, counting, storage, repair, transfer, deployment, recovery, and disposition processes.
Keep warehouses, yards, vehicles, trailers, phones, tools, and work areas safe, clean, organized, maintained, and deployment-ready.
Build schedules around defined work, monitor scheduled versus actual hours, and balance cost discipline with safety, readiness, quality, and service needs.
Use performance data and direct observation to identify root causes involving staffing, training, gear, preparation, warehouse processes, or management oversight.
Enforce company SOPs, safety practices, checklists, timekeeping, inventory controls, and other non-negotiable operating standards.
Communicate accurate updates and escalate material risks before they become service failures, missed deadlines, or emergency responses.
Lead, coach, and hold multiple Territory Managers accountable without taking over their daily jobs (for Director-level candidates).
Translate centralized forecasts, purchasing and placement plans, and company priorities into coordinated action across several operating locations (for Director-level candidates).
Align and move resources across territories; identify management, labor, fleet, gear, and facility gaps early; and confirm resolution (for Director-level candidates).
Compare performance across territories, identify systemic issues, establish corrective plans, and produce measurable improvement (for Director-level candidates).
Provide senior leadership with an accurate, timely view of readiness, performance, resource gaps, risks, and required decisions (for Director-level candidates).