Territory Manager
About The Position
Meet Vestis®: For the People Who Make It All Work At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running. Join us and build a career supporting the people who make it all work. Overview The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.
Requirements
- Demonstrated ability to successfully interface with a variety of organizational functions to get the job done.
- Strong interpersonal, analytical, communication, and customer service skills.
- Considerable negotiation skills.
- Computer proficiency, including working knowledge of MS Office software.
- Exposure to sales function preferred.
- Considerable skills in management, human relations, and communication.
- High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience.
- Two years of service and route-based industry experience, with proven track record for growing customer accounts
- Significant customer interface and service experience
- Must be DOT-certified
- Driver’s license
- Automobile insurance on personal vehicle
- Successful completion of criminal background, motor vehicle record, and drug screen checks.
Nice To Haves
- Previous profit and loss accountability and/or contract-managed service experience preferred
- Production planning, maintenance, or warehouse operations experience preferred.
Responsibilities
- Promote and sustain a safety culture
- Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
- Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
- Assist in the new account installations as directed by Service Manager and/or General Manager
- Manages day to day activities of customer service program(s) for the territory
- Visit all required customers each quarter to review growth and service opportunities
- Ensure RSRs respond to and resolve all service requests timely
- Sets clear expectations for customer service and leads by example
- 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
- Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
- Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
- Recruit, select and hire Route Sales employees
- Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
- Delivers and participates in training to ensure customer retention and service goals are met
- Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
- Attend meetings and complete necessary administrative work to improve customer satisfaction
- Coordinate collections for accounts receivable
- Protect and manage merchandise control processes
- Investigates and reports on all accidents or incidents, within 24 hours of notification
Benefits
- Open to relocation for advancement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
