Territory Manager - New Jersey (Remote & Community)

Medzed LLC•Essex Fells, NJ

1d•$70,000 - $75,000•Remote

About The Position

MedZed is a leader in delivering value-based, technology-enabled social support to a diverse population of high-cost Medicaid members who have been unreachable through telephonic outreach, disconnected from primary care, and using hospital-based services as their primary point of care. We combine innovative technology with field-based outreach to find and engage these members. We then apply a model of care designed to reconnect members to primary care, address the health-Related Social Needs (HRSNs) that contribute to their disengagement and create barriers to care, and provide members with the resources, knowledge, and support needed to take greater control of their healthcare. Our interventions help reduce Emergency Department and Inpatient utilization costs for our health plan partners while improving quality of life and health outcomes for their members. MedZed is seeking an accomplished Territory Manager to join our Operations Team and help advance our vision while contributing to long-term value creation.

Requirements

Minimum of 3–4 years of experience managing teams within health, social, community, or related services.
High school diploma or equivalent required.
Strong analytical skills with the ability to understand and effectively use data, dashboards, and reporting tools.
Demonstrated ability to manage a Profit and Loss (P&L).
Experience leading remote or geographically dispersed teams.
Strong problem-solving and critical-thinking skills.
Ability to adapt to constant change and work effectively under pressure in a fast-paced, challenging environment.
Demonstrated ability to collaborate effectively across clinical, operational, and external partner teams.
Strong communication, coaching, and relationship-building skills.
Understanding of patient-centered care and whole-person care models.
Demonstrated curiosity, initiative, resilience, and a relentless drive for continuous improvement.
Ability and willingness to spend significant time in the field supporting and coaching Community Health Navigators.
Ability to maintain a flexible schedule based on program and member needs.

Responsibilities

Lead and motivate a team of up to 15 Community Health Navigators to achieve and exceed monthly and quarterly performance goals.
Manage day-to-day operations within the assigned territory.
Conduct regular one-on-one meetings, performance reviews, and caseload reviews.
Monitor individual and team productivity, member engagement, quality of care, panel management, and successful member graduation.
Set clear performance expectations and hold team members accountable for meeting established goals and deadlines.
Hire, onboard, manage, coach, and develop staff.
Provide ongoing virtual and field-based coaching and professional development.
Spend regular time in the field alongside CHNs to observe performance, reinforce best practices, and provide real-time coaching.
Ensure effective member outreach and engagement through field-based and telephonic strategies.
Ensure timely completion of member assessments, care plans, interventions, and required documentation.
Coach CHNs on developing Specific, Measurable, Achievable, Relevant, and Time-bound (SMART) goals and implementing appropriate interventions.
Coach CHNs on overcoming member barriers, objections, and challenges to engagement.
Ensure escalation protocols are understood, appropriately applied, and consistently followed.
Problem-solve issues raised by CHNs in a proactive, creative, and solutions-oriented manner.
Ensure team members maintain appropriate caseloads and effectively support members through successful program graduation.
Ensure field safety expectations and operational protocols are consistently followed.
Partner with Clinical Advisors to ensure coordinated, high-quality care delivery and alignment between operational execution and clinical priorities.
Foster effective collaboration between Operations and Clinical teams to improve member outcomes, resolve barriers, and support continuous quality improvement.
Promote a patient-centered and whole-person approach to member care.
Support effective communication and escalation between field staff and clinical leadership.
Develop and maintain effective relationships with community-based organizations, health plans, and other external partners.
Identify and communicate community-based resources and opportunities in partnership with the Community Impact Partnership Program (CIPP) Director.
Represent MedZed professionally within the community and with health plan and community partners.
Support program expansion, staffing requirements, and operational enhancements.
Manage the Profit and Loss (P&L) for the assigned territory.
Monitor territory performance against financial and operational targets.
Ensure timely review and approval of payroll, expenses, and other compliance-related requirements within the territory.
Identify opportunities to improve operational efficiency, productivity, and financial performance.
Maintain territory readiness for internal and external audits.
Ensure compliance with HIPAA, documentation standards, state regulations, health plan requirements, and MedZed policies and procedures.
Monitor documentation quality and timeliness across the team.
Identify compliance risks and implement corrective actions as needed.
Promote a culture of quality, accountability, safety, and continuous improvement.