Territory Manager - Mississippi & Arkansas

Caterpillar Inc.•Mississippi, MS

1d•$118,860 - $190,176

About The Position

The Territory Manager supports a team typically comprised of sales, technical support, application experts, and product support field personnel to achieve goals that drive increased customer loyalty in the designated industry. The role is responsible for delivering sales and market-share targets, developing and managing sales and marketing plans, addressing customer satisfaction and commercial issues, and identifying opportunities to strengthen customer relationships. Regular travel between Jackson, Mississippi, and Little Rock, Arkansas, is required to support business operations, customer engagement, and key stakeholder activities.

Requirements

Knowledge of relationship-management techniques and ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Knowledge of customer-focused values and practices, with the ability to use customer needs and satisfaction to create customized solutions.
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters, with the ability to apply that knowledge appropriately.
Knowledge of decision-making processes and tools, with the ability to analyze situations and reach productive decisions based on informed judgment.
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs using appropriate communication behaviors.
Knowledge of successful negotiation concepts and techniques, with the ability to negotiate constructively and collaboratively across the organization and with external vendors and clients.
Knowledge of account management and ability to manage day-to-day activities, services, and support for existing clients.
Knowledge of product, technology, and service selling principles and practices, with the ability to communicate value and differentiate support offerings according to customer needs.
Regular travel between Jackson, Mississippi, and Little Rock, Arkansas, is required.

Nice To Haves

Extensive experience working with dealer networks and strong relationship-building and management skills.
Deep understanding of equipment and vendor financing, including complex financial arrangements and innovative solutions.
Strong financial background, including financial analysis, strategic planning, and driving financial performance.
Strong knowledge of Caterpillar equipment and operations.

Responsibilities

Deliver business-plan sales and market-share targets for company products in a designated industry segment or market.
Develop sales and marketing plans and manage merchandising plans to achieve business-plan targets for company products and services.
Ensure customer satisfaction by managing product and commercial issues.
Oversee service goodwill spending on all products within the industry segment.
Lead the identification of selling opportunities, customer-satisfaction improvements, and ways to enhance business relationships.
Support a team of sales, technical support, application experts, and product support field personnel in achieving customer-loyalty goals.