Territory Manager - Aesthetic/Medical Lasers (Los Angeles)

Fotona•Los Angeles, CA

10d•$60,000 - $130,000•Hybrid

About The Position

Fotona is a leading innovator in aesthetic, medical, and dental lasers with over 50 years of experience and a global presence. The Territory Manager (TM) is a hybrid role focused on driving the adoption, utilization, and commercial success of Fotona systems within a designated region. This position involves close collaboration with Area Sales Managers (ASMs) to identify and engage new prospects, support sales activities, and ensure a positive customer experience throughout the entire account lifecycle. The TM will play a key role in identifying new business opportunities, assisting with customer onboarding, and addressing post-installation needs to maximize customer satisfaction and success. This role is ideal for individuals who excel in hands-on environments, build strong customer relationships, and are motivated by a combination of customer-facing support and commercial execution.

Requirements

2+ years of sales or customer-facing experience; medical device, capital and/or aesthetics preferred.
Strong relationship-builder with a customer-first mindset.
Comfort learning and communicating clinical/technical product information.
Highly organized, accountable, and proactive in managing multiple priorities.
CRM fluency (Salesforce preferred).
Strong written & verbal communication skills.
Minimum of a Bachelor’s degree required.
Ability to travel extensively regionally 50–70%+.
Ability to relocate for future promotion is a must.
Ability to drive within the territory daily.
Ability to work flexible hours, including some evenings and weekends as needed.
Ability to lift and carry up to 50 lbs. occasionally, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters occasionally.
Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive and for extended periods frequently.

Nice To Haves

Experience supporting sales teams and/or customer education is a plus.

Responsibilities

Partner with ASMs to identify, research, and qualify new prospects.
Execute outbound outreach and lead follow-up to support pipeline development.
Support product demonstrations, evaluations, proposals, and follow-up.
Assist ASMs in advancing opportunities and closing business.
Represent the brand at regional events, workshops, demos, and tradeshows.
Support tactics that grow utilization, referrals, and upsell opportunities.
Maintain CRM data to ensure pipeline visibility, territory insights, and action planning.
Monitor customer activity and flag at-risk accounts or utilization gaps.
Leverage data to prioritize account needs and commercial opportunities.
Support territory business reviews with ASMs, Clinical, and Marketing.
Partner closely with ASMs, Clinical Education, Customer Service, Marketing, and Operations.
Coordinate customer needs across training, service, logistics, and commercial execution.
Provide customer insights to cross-functional teams to help inform programs, messaging, and solutions.
Support customer-facing workshops, open houses, and other education/marketing events.
Serve as a primary point of contact for new customer onboarding and activation.
Support installation readiness and ensure a smooth site experience.
Coordinate training requirements with Clinical Education and Customer Service.
Deliver ongoing, high-touch account support to drive utilization and satisfaction.
Identify emerging customer needs and escalate service/training requests as needed.
Strengthen customer relationships to improve retention, referrals, and long-term value.