Territory Manager

Varsity Brands

22h•Remote

About The Position

BSN SPORTS, a Varsity Brands Company, is the largest team sporting goods equipment and apparel distributor in the United States with over 50 years of experience. Our 3,000 employees are dedicated to supporting the Heart of the Game by providing excellent service platforms that save coaches and administrators time, allowing them more time to impact young lives. This is a full-time, remote position based in the United States.

Requirements

A minimum of two years of inside/outside sales and customer service.
Dependability, effective organizational skills, and attention to detail are critical traits.
Self-starter with ability to work independently and complete objectives without constant supervision.
Strong analytical, problem solving and leadership skills to recognize problems, analyze them, resolve them or make recommendations to management to resolve them.
A strong interpersonal communication style and willingness and desire to serve customers.
Proficient in SAP, QOE, Engage and Microsoft Office (Excel, PowerPoint, Teams and Word).
Familiar with a variety of sales techniques, practices and procedures.
Have a solid working knowledge of the products we sell and the sporting goods industry.

Nice To Haves

Bachelor’s degree preferred.
1-2 years Inside Telesales and/or Customer Service is preferred but not required.
Have a willingness and desire to serve others and be a great support to your partners in the field.
SAP experience preferred.
Experience with a CRM preferred.

Responsibilities

Achieve quarterly and annual revenue targets for the division.
Manage and respond to all customer inquiries via phone, email, and web channels in a timely and professional manner.
Oversee all customer service functions, including preparing quotes, processing returns, providing product information, and maintaining customer accounts.
Ensure accurate and timely order processing by monitoring order flow and resolving issues such as credit holds and incomplete orders through regular reporting.
Support customer data collection efforts by maintaining and expanding email contact lists to enhance marketing initiatives and customer engagement.
Assist in managing divisional gross margins and freight expenses to support overall financial performance.
Collaborate cross-functionally with internal departments to facilitate credit processing and resolve customer issues.
Partner with and support fellow Territory Managers to drive overall divisional success and achieve shared objectives.
Backup fellow Territory managers when they are out of office.