Territory Manager, MCS -- Northern California

Abbott • San Francisco, CA

1d • Remote

About The Position

Abbott’s Heart Failure division is advancing treatment of heart and vascular disease through medical technologies in electrophysiology and heart failure. The Territory Manager, MCS is responsible for growing business and achieving sales targets in the assigned territory, supporting customers with clinical and technical guidance on Abbott Ventricular Assist Device (VAD) systems, and maintaining strong customer relationships. The role is remote in the United States and involves extensive travel throughout the territory, including overnight stays.

The position manages territory business processes and customer accounts, including contract negotiations, price quotes, customer complaints, reporting, forecasting, expense management, and planning. It collaborates with territory and corporate teams to deliver customer service, provides input to strategic and tactical plans, and reports market activity and sales performance. The role also supports trade shows, escalates product failures and complaints through established processes, and shares product improvement ideas with Research and Development.

Requirements

• Bachelor’s degree in a relevant field of study or equivalent.
• Five years of medical device sales experience in the cardiovascular field.
• Ability to travel extensively throughout the territory, including overnight stays.
• Understanding of hospital account management.
• Proven ability to establish strong customer relationships.

Responsibilities

• Achieve sales targets as outlined in the SIP and Vital Few.
• Maintain clinical knowledge of Abbott VAD systems and support cases as needed.
• Manage business processes, including customer contract negotiations, price quotes, customer complaints, monthly reports, TAPs, Blue Sheets, Partnership Summary, SFA, RMA, and expense reporting.
• Collaborate with territory colleagues and teams across training and education, center development, reimbursement, technical services, customer service, marketing, and field management.
• Grow territory business through account assessment, forecasting, and strategic planning using the Strategic Selling Sales Methodology.
• Ensure customer satisfaction and comply with AdvaMed guidelines.
• Apply knowledge of hospital administration, purchasing, and reimbursement policies.
• Participate in region-wide projects and maintain professional customer relationships.
• Initiate account contacts, conduct sales calls, and provide clinical and technical support to customers.
• Maintain regular contact with current and potential accounts in the assigned territory.
• Prepare territory budgets and revenue forecasts for approval and inclusion in the annual sales plan.
• Provide field input to strategic and tactical planning and submit sales projections for inventory forecasting.
• Serve as a corporate liaison with regional and corporate functions to provide customer service.
• Monitor and report relevant activity, sales calls, calendar, and sales-to-objective by account within the assigned geography.
• Provide input for timely offers and price quotes to qualified accounts and report factual feedback on market activity.
• Complete sales and expense reports and other management documentation on time and in accordance with company policy; maintain a planning calendar.
• Protect company equipment and confidential information and manage the expense budget responsibly.
• Provide support at trade shows as requested by management.
• Promptly report product failures and customer complaints to Regulatory Affairs and, as appropriate, Technical Services through established processes.
• Share product improvement and potential accessory ideas with Research and Development.
• Perform other duties as assigned by management.

Benefits

• Career development opportunities.
• Employees may qualify for free medical coverage in the Health Investment Plan PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level