Territory Coordinator

Pivot HR Services • Burnaby, BC

5d • Onsite

About The Position

The Territory Coordinator plays a key role in supporting Territory Managers and delivering a high standard of customer care across an assigned region. Acting as a central point of coordination, this role ensures seamless execution of the sales process from opportunity creation through to order fulfillment, shipment, and follow-up. Working in a fast-paced, in-office environment, the Territory Coordinator collaborates closely with sales, purchasing, warehouse, and finance teams to ensure customer needs are met efficiently and accurately.

Requirements

• 2+ years of experience in a sales support, customer service, or coordination role
• Strong written and verbal communication skills
• Highly organized with strong time-management and prioritization abilities
• Comfortable working across teams and managing multiple tasks in a fast-paced environment
• Digitally proficient (ERP/CRM systems, Excel, and Microsoft Office/Google Suite)
• Strong attention to detail with a high level of accuracy
• Strong sense of ownership, accountability, and follow-through
• Customer-focused mindset with a proactive approach to problem-solving

Nice To Haves

• Post-secondary education in Business, Administration, or a related field is considered an asset

Responsibilities

• Collaborate with Territory Managers to create and manage opportunities within the ERP system
• Prepare and deliver estimates with a focus on timely, same-day turnaround
• Issue order confirmations and manage order lifecycle from approval to fulfillment
• Track open sales orders, shipments, and opportunities
• Coordinate shipments with the warehouse, including direct and consolidated deliveries
• Communicate shipping instructions and timelines to customers and Territory Managers
• Liaise with Purchasing on lead times, special orders, and bulk purchases
• Support warranty claims and product returns, including case creation and follow-up
• Maintain accurate and up-to-date customer information, including contacts, shipping details, and billing information
• Work with Finance to understand accounts receivable status and communicate updates to Territory Managers
• Provide regular reporting on account status, open orders, and customer activity
• Partner with internal departments including Purchasing, Finance, Warehouse, and Technical Services
• Coordinate with product specialists on specialized orders (e.g., sizing, customization, delivery timelines)
• Support internal reporting, process improvements, and team initiatives
• Participate in territory and sales meetings

Benefits

• Competitive compensation
• Comprehensive extended medical benefits
• Generous paid holidays
• Vacation time
• A collaborative, growth-oriented, and supportive work environment
• Opportunities to contribute ideas, take initiative, and shape company initiatives
• A positive team culture that values hard work, collaboration, and continuous improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree