Territory Assistant - Philadelphia and South Jersey -Johnson & Johnson MedTech, Orthopaedics

Johnson & Johnson•Philadelphia, PA

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. We are searching for the best talent for a Territory Assistant to cover the Philadelphia and South Jersey territory. About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech DePuy Synthes, part of the Johnson & Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com . The overall responsibilities of the Territory Assistant position include assisting Sales Teams in the preparation, delivery and installation of Product Sets and in improving customer service. Uses product knowledge to ensure sets are fully equipped and delivered timely to customer locations and to ensure product exchanges are completed accurately.

Requirements

Associate Degree or Medical Certification (CST, PT, etc.) or Minimum of 2 years of prior work experience or Recently transitioned from Active Military Duty
Ability to lift and carry heavy product sets.
Knowledge of computers and applications.
Know and follow all laws and policies that apply to one's job, and maintain the highest levels of integrity, ethics and compliance always.
Diligently participate in our compliance program-related activities as denoted by your supervisor or our Chief Compliance Officer.

Nice To Haves

Accountability
Analytical Reasoning
Communication
Customer Empathy
Customer Service
Customer-Support
Customer Support Operations
Customer Support Trends
Data Reporting
Detail-Oriented
Equipment Maintenance
Innovation
Issue Escalation
IT Service Desk
Process Oriented
Project Management Office (PMO)
SAP Field Service Management
Service Request Management

Responsibilities

Provides support to assigned Sales Teams as follows:
Assures that the proper equipment is available, and knowledge of which sets are required for specific surgeries
Delivers/Picks up equipment for surgery
Performs and ships product exchanges
Maintains equipment and promotional materials in a presentable manner
Understands and properly communicates the function of the product line
Performs administrative duties to assure customer satisfaction
Acquires knowledge of all new products added to the line
Communicates activities to regional and senior management and the Consultant via monthly reports
Involved in field support activities as assigned by Regional Manager / AVP