Territory Asset Protection Manager

JCPenney • Pleasanton, CA

6d • Onsite

About The Position

The Territory Asset Protection Manager (TAPM) for Northern California is responsible for executing the Stores’ Asset Protection strategy. This includes leading and engaging the team, providing training and development, executing Asset Protection programs to create a safe and secure workplace, reducing shrink, and delivering profitable sales growth. The role focuses on fostering a professional and cohesive team culture, supporting the talent lifecycle through hiring, training, and development, and utilizing performance management tools. The TAPM drives shrink awareness and reduction strategies, oversees internal investigations, and ensures compliance with company policies. They also play a key role in safety programs, physical security standards, and responding to critical incidents. The position requires meeting established performance standards for shrink, cash loss, safety, productivity, budget control, and profit improvement.

Requirements

• Leading and engaging the team
• Training and developing associates
• Executing Asset Protection programs
• Reducing shrink
• Delivering profitable sales growth
• Fostering a professional and cohesive team culture
• Embodying the associate value proposition
• Active engagement in positive associate relations, recognition, and promoting inclusion and diversity
• Supporting the Talent Life Cycle
• Hiring, training, developing, and engaging associates
• Providing insights for determining staffing levels
• Utilizing performance management tools
• Addressing job performance and behavioral concerns
• Collaborating with key partners to swiftly address associate concerns
• Championing an associate engagement and retention strategy
• Driving effectiveness of succession plans, cross-training, and developmental activities
• Ensuring training is complete
• Approving AP Certifications prior to associates conducting apprehensions
• Coaching for performance
• Conducting surveillance, detaining, and interviewing suspects
• Responding to incidents in a professional manner
• Conducting regular store visits
• Communicating and driving shrink awareness/reduction strategies
• Ensuring proper execution of AP Directives
• Providing leadership and guidance on methods to successfully execute programs
• Conducting business reviews
• Reviewing operational execution of the shrink program and physical security standards
• Reviewing operational processes that impact shrink
• Reviewing metrics for unfavorable trends
• Taking appropriate actions to prevent losses
• Assessing in-store actions and results
• Ensuring high degrees of execution and compliance
• Conducting and overseeing results for Shrink Process Review (SPR) and District AP Visits
• Providing insights to Shrink Action Plans
• Assessing plans during store visits
• Coaching associates
• Advising Store/District Leadership when opportunities are identified
• Ensuring proper preparation, execution, and remediation following the annual inventory processes
• Overseeing and conducting internal investigations
• Reviewing and approving district internal case reports
• Reviewing case files, reports of external apprehensions, internal investigations, incident reports, PCI, PII and Sales Audit documentation
• Ensuring stores are maintaining records in accordance with Company policies
• Ensuring timely investigation of all issues of safeness, theft and fraud
• Preparing for and attending court hearings as required
• Updating appropriate files with related outcomes
• Developing and maintaining relationships with local law enforcement and community partners
• Reviewing operational execution of the safety program and physical security standards
• Ensuring safety programs, committee meetings and follow up actions are executed consistently
• Responding to critical incidents
• Providing communication cascade and support for remediation efforts
• Meeting established performance standards for the role

Responsibilities

• Lead and engage the Asset Protection team, providing training and development.
• Execute Asset Protection programs to create a safe and secure workplace.
• Reduce shrink and deliver profitable sales growth.
• Foster a professional and cohesive team culture, promoting inclusion and diversity.
• Support the Talent Life Cycle by hiring, training, developing, and engaging associates.
• Utilize performance management tools to address job performance and behavioral concerns.
• Champion an associate engagement and retention strategy.
• Drive effectiveness of succession plans, cross-training, and developmental activities.
• Ensure training is complete and approve AP Certifications prior to associates conducting apprehensions.
• Conduct regular store visits to educate, observe, assess talent, performance, and metrics.
• Communicate and drive shrink awareness/reduction strategies and ensure proper execution of AP Directives.
• Provide leadership and guidance on methods to successfully execute programs and conduct business reviews.
• Review operational execution of the shrink program, physical security standards, and operational processes that impact shrink.
• Review metrics for unfavorable trends and take appropriate actions to prevent losses.
• Conduct and oversee results for Shrink Process Review (SPR) and District AP Visits.
• Provide insights to Shrink Action Plans to ensure plans are impactful, actionable, executable, and measurable.
• Ensure proper preparation, execution, and remediation following the annual inventory processes.
• Oversee and conduct internal investigations; review and approve district internal case reports.
• Review case files, reports of external apprehensions, internal investigations, incident reports, PCI, PII, and Sales Audit documentation.
• Ensure timely investigation of all issues of safeness, theft, and fraud impacting stores, customers, and associates.
• Prepare for and attend court hearings as required.
• Develop and maintain relationships with local law enforcement and community partners.
• Review operational execution of the safety program and physical security standards.
• Ensure safety programs, committee meetings, and follow-up actions are executed consistently.
• Act as a key leader responding to critical incidents, providing communication cascade and support for remediation efforts.
• Consistently meet established performance standards for the role, including shrink, cash loss, safety, productivity/metrics, budget and expense control, sales & customer service culture, and profit improvement.

Benefits

• Eligible for bonus under the Management Incentive Plan
• Competitive benefits package including medical/dental/vision
• Term life insurance
• Paid vacation/holidays
• 401(k) with Company match
• Associate discount on merchandise
• Eight paid holidays during the calendar year for eligible associates
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed