Promise - Territory Account Manager

Thrivelab•Palm Harbor, FL

6d•$50,000 - $60,000•Hybrid

About The Position

Promise Pharmacy is a 503A compounding pharmacy licensed in 42 states and LegitScript certified. They compound and dispense across GLP-1 and metabolic health, hormone therapy, peptides, and longevity and wellness protocols. They serve over 600 clinics including practice owners, hormone and wellness clinics, med spas, functional and longevity medicine practices, and telehealth organizations. Promise Pharmacy is part of Heroship, a healthcare technology company building an AI-enabled operating system for modern clinical practice. The Territory Account Manager role is focused on commercial performance within an assigned geographic territory, involving both inside and field sales to grow recurring revenue by expanding existing accounts, converting new clinics, reactivating dormant customers, and developing new business. Success requires disciplined territory planning, consultative selling, in-person engagement, strong follow-through, accurate forecasting, and consistent CRM execution. This is an ownership role with autonomy to run the assigned territory.

Requirements

Three or more years of successful sales or account management experience in healthcare, pharmaceutical, medical device, specialty or compounding pharmacy, diagnostics, healthcare technology, or a related field.
Demonstrated success growing accounts, developing long-term customer relationships, and managing a territory or customer portfolio.
Strong consultative selling, business development, account planning, presentation, organization, and follow-through skills.
Ability to analyze account activity, ordering trends, pipeline data, and territory performance.
Proficiency with CRM and sales productivity tools; effectiveness in both virtual and field-based environments.
Self-motivated, accountable, collaborative, resourceful, and comfortable operating with autonomy.
Valid driver’s license, reliable transportation, and ability to travel regularly within the assigned territory.
Ability to comply with company policies and applicable healthcare, privacy, regulatory, and promotional requirements.

Nice To Haves

Experience with medical practices, wellness or hormone clinics, med spas, telehealth organizations, functional medicine practices, or other outpatient providers.
Experience in specialty or compounding pharmacy, customer activation, dormant-account reactivation, or expansion across providers, locations, products, or service lines.
Familiarity with healthcare ordering workflows, electronic prescribing, portal ordering, or API-supported customers.
Established relationships within the assigned market.

Responsibilities

Own territory revenue, account growth, activation, retention, pipeline, and forecast performance.
Build and execute a territory plan based on account potential, ordering history, strategic value, geography, and likelihood of conversion.
Maintain approximately 30–50 priority accounts within a practical driving radius; organize weekly customer visits, virtual meetings, prospecting, and follow-up.
Identify territory trends, competitive risks, service issues, and growth opportunities; communicate clear priorities and corrective actions.
Increase recurring revenue, average order volume, provider utilization, and product or therapy adoption within current accounts.
Conduct account reviews, identify expansion opportunities, and create focused growth plans for high-potential clinics.
Protect the business by addressing declining activity, competitive threats, service concerns, and relationship gaps before they affect retention.
Convert signed and onboarded clinics into active ordering customers.
Identify and remove barriers related to ordering workflows, products, pricing, technology, clinical questions, or internal support.
Guide customers from first order to repeat and recurring utilization, maintaining ownership through resolution or formal handoff.
Re-engage inactive or declining accounts, diagnose root cause, document standardized reason codes, and execute individualized win-back plans.
Coordinate internal resources to resolve recoverable issues and monitor reactivated accounts closely to prevent repeat dormancy.
Conduct purposeful in-person and virtual interactions tied to a defined account objective and a clear next step.
Understand each clinic’s goals, patient population, workflows, challenges, and decision-making structure.
Deliver approved education, communicate new offerings, support workflow adoption, and identify provider, product, therapy, location, or referral opportunities.
Serve as a trusted business partner and reliable point of coordination across the customer relationship.
Prospect strategically within the assigned market and prioritize clinics aligned with the ideal customer profile.
Build relationships with qualified prospects, generate referrals, develop local networks, and attend approved events or educational programs.
Maintain a healthy pipeline while balancing new business against growth and retention of existing accounts.
Use a consultative approach focused on customer needs, long-term value, recurring utilization, and measurable outcomes.
Present the value proposition clearly, address objections professionally, and carry marketplace feedback back to leadership.
Maintain accurate opportunity stages, value, timing, probability, risks, next steps, and monthly and quarterly forecasts.
Identify shortfalls early, develop corrective plans, and participate actively in pipeline reviews, one-on-ones, coaching, and sales planning.
Document interactions, visits, contacts, opportunities, activation barriers, dormancy reasons, commitments, due dates, forecasts, account plans, and competitive intelligence promptly in the CRM.
Demonstrate strong calendar management, route planning, expense discipline, and administrative follow-through.
Partner effectively with Customer Success, Marketing, Pharmacy Operations, Clinical, Technology, Finance and Pricing, Sales Leadership, and Executive Leadership while retaining ownership of the commercial outcome.